Customer Care / Receptionist at Som trade limited

Category Finance / Management Job Type Full_time

Experience

1–2 years of relevant professional

in customer service, reception, logistics, freight forwarding, transport, shipping, warehousing, or a related operational environment. Industry Transport, Logistics & Supply Chain Salary KES 40,000 – 50,000 /month Posted Jul 27, 2026 Job Description Somtrade Mombasa CFS is inviting applications from motivated, service-oriented, and highly organized professionals for the position of Customer Care / Receptionist at our Mombasa Container Freight Station. This opportunity is ideal for an individual who enjoys interacting with people, thrives in a dynamic logistics environment, and is passionate about delivering outstanding customer experiences. As the first point of contact for visitors, transporters, clearing agents, shipping partners, and clients, the successful candidate will play an essential role in creating a welcoming atmosphere while ensuring that all front office operations are managed efficiently and professionally. The Customer Care / Receptionist will coordinate communication between customers and internal departments, ensuring inquiries are addressed promptly and accurately. The role requires exceptional interpersonal abilities, attention to detail, and the confidence to manage multiple

Responsibilities

simultaneously without compromising service quality. Daily activities will include receiving visitors, responding to telephone calls, handling email correspondence, directing clients to the appropriate departments, scheduling appointments, maintaining visitor records, and supporting administrative activities that contribute to the smooth operation of the Container Freight Station. Working within a busy logistics environment requires an individual who can remain calm under pressure while maintaining professionalism throughout every customer interaction. The successful candidate will assist clients seeking information regarding cargo handling processes, documentation requirements, shipment updates, and general service inquiries while ensuring confidentiality and accuracy in every communication. Collaboration with operations teams, warehouse personnel, documentation officers, customs representatives, and transport coordinators will be necessary to provide timely updates and exceptional customer support. Somtrade Mombasa CFS values professionalism, integrity, teamwork, accountability, and continuous improvement. Employees are encouraged to contribute ideas that improve operational efficiency and customer satisfaction while maintaining high ethical standards. This position offers an excellent opportunity for career development within Kenya's growing logistics and freight management sector. The successful applicant will receive practical exposure to import and export operations, container management procedures, customer relationship management, and administrative coordination in a modern Container Freight Station environment. The ideal candidate should possess excellent verbal and written communication skills, demonstrate strong organizational abilities, and have a genuine passion for helping customers. A positive attitude, reliability, adaptability, and commitment to delivering exceptional service are essential qualities for success in this role. If you enjoy working with diverse clients, solving customer concerns professionally, and supporting efficient logistics operations, Somtrade Mombasa CFS welcomes your application to become part of a dedicated team committed to operational excellence and outstanding customer service. Key

Welcome visitors, customers, transporters, suppliers, and business partners in a professional, courteous, and friendly manner while creating a positive first impression of the organization. Answer incoming telephone calls promptly, professionally transfer calls to relevant departments, and accurately record messages whenever necessary. Respond to customer inquiries through telephone, email, and face-to-face communication with professionalism, accuracy, and efficiency. Guide customers regarding documentation procedures, cargo collection requirements, and available customer support services. Register visitors, maintain reception records, and ensure compliance with company access control procedures. Coordinate appointments and meetings for departmental staff while ensuring meeting schedules are properly organized. Receive, sort, record, and distribute incoming correspondence, parcels, courier deliveries, and official documents. Maintain an organized reception area that reflects the company's commitment to professionalism and excellent customer service. Assist customers by providing accurate information regarding shipment status, service procedures, and operational timelines whenever authorized. Liaise with warehouse personnel, operations teams, documentation officers, and customer service colleagues to resolve customer concerns efficiently. Escalate complex customer issues to the appropriate department while ensuring continuous follow-up until satisfactory resolution. Update customer records accurately within the company's customer relationship management system. Maintain confidentiality of customer information, business documents, and operational records at all times. Prepare daily reception activity reports and maintain accurate visitor logs. Monitor office supplies for the reception area and coordinate replenishment when necessary. Support administrative duties including filing, photocopying, scanning, printing, and document organization. Coordinate incoming and outgoing courier services while ensuring proper documentation and tracking. Assist in scheduling conference rooms and preparing meeting facilities when requested. Provide excellent customer support to clearing agents, shipping representatives, transport companies, and cargo owners. Ensure all customer interactions comply with company service standards and organizational policies. Communicate professionally with internal and external stakeholders while promoting positive business relationships. Resolve customer complaints calmly, respectfully, and within established service guidelines. Maintain professional appearance and excellent personal conduct throughout working hours. Identify opportunities to improve customer satisfaction and recommend service enhancement initiatives. Support departmental projects and administrative assignments as directed by supervisors. Keep accurate records of inquiries, complaints, service requests, and resolutions for reporting purposes. Follow occupational health, safety, and security procedures applicable within the Container Freight Station. Demonstrate flexibility by supporting additional operational and administrative

whenever business needs require. Participate actively in customer service improvement initiatives, departmental meetings, and training programs. Promote the company's reputation by delivering consistent, responsive, and customer-focused service during every interaction. Qualifications &

Requirements

The ideal candidate should possess a Kenya Certificate of Secondary

are invited to submit a detailed CV together with a cover letter highlighting their suitability for the position. Only shortlisted applicants will be contacted for the next stage of the recruitment process. Similar Finance / Management You Might Like Community Oral Health Officer (COHO) at Equity Afya Assistant Accountant at Equity Afya Billing Clerk at Som trade limited Head of Finance at Som trade limited Finance Manager at World Vision Finance Manager at Crown Beachfront Vipingo Browse More Jobs More Finance / Management in Kenya • All Jobs in Mombasa Apply Now →

Education

(KCSE) or equivalent qualification. A certificate, diploma, or additional professional training in Customer Service, Front Office Operations, Business Administration, Office Administration, Public Relations, Hospitality Management, Logistics, Supply Chain Management, or a related discipline will be an added advantage. Applicants should have one to two years of practical customer service experience, preferably within logistics, freight forwarding, shipping, transport, warehousing, or a Container Freight Station environment. Strong verbal and written communication skills are essential together with excellent interpersonal abilities and the confidence to engage professionally with customers from diverse backgrounds. Candidates should demonstrate proficiency in Microsoft Office applications, email communication, data entry, and customer relationship management systems. Excellent organizational skills, multitasking capability, time management, problem solving ability, attention to detail, and a commitment to confidentiality are highly desirable. Knowledge of import and export documentation procedures, cargo handling processes, and logistics terminology will be advantageous. The successful candidate should demonstrate integrity, reliability, adaptability, professionalism, emotional intelligence, teamwork, a positive attitude, and a genuine passion for delivering exceptional customer experiences while consistently maintaining high service standards in a busy operational environment. How to Apply Interested candidates who meet the above