Job in Kenya
Customer Care Officer
CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience1 yearSourceBrighterMonday Kenya
customer care officercustomer servicenairobifull timeentry levelbanking finance insurancecall centercrmdiplomaliaisoncall_centerno_experience
AI summary
BrighterMonday Consulting is hiring a Customer Care Officer in Nairobi to act as the liaison between members and the Society. The role involves handling inbound calls, emails, walk-ins, complaints, and queries while providing product and service information. The position is full-time, based in Kenya, and requires strong communication and customer service skills.
- One full-time position based in Nairobi, Kenya
- Handles calls, emails, walk-ins, complaints and queries
- Diploma in Office Management and computer proficiency required
- At least 1 year of hands-on experience needed
- CRM and call center knowledge is an added advantage
- Confidential employer listed via BrighterMonday
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Consulting and the role in Nairobi.
- Add concrete examples related to call_center, no_experience, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Officer role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- CUSTOMER CARE OFFICER (One Position)
- BrighterMonday Consulting
- Customer Service & Support
- 2 months ago
- Easy apply
- Nairobi
- Full Time
- Banking, Finance & Insurance
- Confidential
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- Job summary
- Responsible for acting as a liaison between members and the Society.
- Min Qualification:
- Bachelors
Experience
- Level:
- Entry level
- Length:
- 5 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- and compile reports on overall customer satisfaction.
- r) Responsible for compiling and generating reports as they relate to customer service
- s) Build sustainable relationships and trust with members and colleagues through open and interactive communication
- t) Act as the Society’s gatekeeper by dealing with unsolicited communication and or queries.
- u) Cheerfully allow yourself to be assigned any other duty from time to time.
- Qualifications (Academic)
- • Diploma in Office Management
- • Computer proficiency
- • At least 1 year of hands-on
- • Knowledge in CRM and Call center is an added advantage
- Skills
- • Excellent communication skills
- • Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
Summary: Responsible for acting as a liaison between members and the Society. Assist with complaints and queries as well as serve customers by providing product and service information.
- Job
- Essential duties and
Responsibilities
- include the following, but are not limited to the job specifications contained herein.
- a) Ensure at all times the front office is tidy and manned.
- b) Receive inbound calls and respond to calls as appropriate
- c) Receive and register all emails and other written communication
- d) Ensure walk-ins are properly guided, while maintaining a que time of less than 5 (FIVE) minutes for each.
- e) Promptly resolve customer service issues to the customer’s satisfaction per the Society’s procedures and standards.
- f) Perform administrative duties, reports and special projects associated with Customer Support
- g) Improve customer service experience, engage customers and facilitate the Society’s growth.
- h) Keep accurate records and document customer service actions and discussions
- i) Maintain an orderly workflow according to priorities
- j) Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up with the relevant departments to ensure resolution.
- k) Resolve customer complaints via phone, email, mail or social media
- l) Use telephones to reach out to customers and verify information
- m) Greet customers warmly and ascertain problem or reason for calling
- n) Work with the different departments in the Society to stay updated on product knowledge and be informed of any changes in the Society’s policies
- o) Impact the company’s bottom line by problem solving and turning frustrated clients into satisfied ones.
- p) Provide quality service and support in a variety of areas including, but not limited to: membership requirements, filing of forms, and directing members to the relevant department
- q) Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-09.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.