Job in Kenya
Customer Care Officer
CountyNairobi CountyCityNairobiContractFull TimePosted2026-08-29Close dateNot specifiedExperienceNot specifiedSourceJobOpenings.co.ke
Customer Care OfficerSACCONairobiFull TimeCustomer ServiceFinancial ServicesComplaint ResolutionMember SupportBachelors DegreeEntry Friendlycall_centertechnology
AI summary
Acumen Savings and Credit Co-operative Society Ltd is hiring a Customer Care Officer in Nairobi. The role involves handling member inquiries, resolving complaints, providing accurate SACCO service information, and maintaining professional customer relationships. Applicants should have a Bachelor's degree or HND, strong communication and problem-solving skills, and an interest in financial services.
- Customer-facing role at a Nairobi-based SACCO
- Full-time position with clear service responsibilities
- Requires a Bachelor's degree, HND or equivalent
- Values experience in banking, SACCO or financial services
- Emphasizes communication, complaint handling and confidentiality
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Acumen Savings and Credit Co-operative Society Ltd and the role in Nairobi.
- Add concrete examples related to call_center, technology, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobOpenings.co.ke; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobOpenings.co.ke
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Officer role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Acumen Savings and Credit Co-operative Society Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Customer Care Officer
Location: Nairobi, Kenya
Job Type: Full Time
- Company: Acumen Savings and Credit Co-operative Society Ltd
- Qualification: BA/BSc/HND
Experience
Salary: Not Specified
Deadline: Not Specified
Deadline: Not Specified
Job Title: Customer Care Officer
Location: Nairobi, Kenya
Job Type: Full Time
Salary: Not Specified
Deadline: Not Specified
- Not Specified
- Category: Customer Care, Success and Service
- The Customer Care Officer will support members by providing timely assistance, resolving service-related concerns and ensuring that customers receive accurate information about SACCO services.
- Main
- in SACCO, banking, financial services or related environments will be an added advantage.
- Key Skills
- - Customer Service
- - Customer Relationship Management
- - Communication
- - Complaint Resolution
- - Problem Solving
- - Active Listening
- - Member Support
- - Customer Relationship Management
- - Data Entry
- - Record Keeping
- - Microsoft Office
- - Telephone Etiquette
- - Professional Communication
- - Confidentiality
- - Teamwork
- - Time Management
- Additional Applicant Guidelines
- Before applying, candidates should make sure their CV demonstrates more than just academic qualifications.
- Applicants should:
- - Clearly show any previous customer-facing experience.
- - Highlight
- handling customer inquiries or complaints.
- - Mention
- in banking, SACCOs, insurance, microfinance or other financial services where applicable.
- - Demonstrate strong written and verbal communication skills.
- - Include
- using customer service systems, CRM platforms or office software where applicable.
- - Keep the CV professional, concise and easy to read.
- - Use specific examples of customer service achievements rather than listing duties only.
- - Prepare an application letter specifically addressing the Customer Care Officer position.
- CV Tips for Customer Care Officer Applicants
- Your CV should present you as a customer-focused professional who can communicate effectively, solve problems and maintain positive relationships with customers or members.
- Use Relevant Keywords
- Include keywords such as:
- Customer Service, Customer Support, Customer Relations, Complaint Resolution, Member Services, Communication, Customer Relationship Management, Problem Solving, Client Relations, Telephone Etiquette, Data Entry, Microsoft Office and Record Keeping.
- Highlight Customer Service Achievements
- Where possible, include measurable results.
- For example:
- - Assisted a high volume of customers daily while maintaining service quality.
- - Improved customer response or resolution times.
- - Successfully resolved customer complaints and escalations.
- - Maintained accurate customer records and documentation.
- - Improved customer satisfaction through effective follow-up.
- Emphasize Financial Services
- If you have worked in a SACCO, bank, microfinance institution, insurance company or other financial services organization, make this
- highly visible on your CV.
- Mention any exposure to member accounts, savings and loans, financial products, customer onboarding, account inquiries or confidential customer information.
- Application Details
- Interested and qualified candidates should send their detailed CV and application letter to:
- Email: hr@acumensacco.co.ke
- CC: info@acumensacco.co.ke
- Use “Customer Care Officer” as the subject of the email.
- Application
- Job Details
- Company: Acumen Savings and Credit Co-operative Society Ltd
- Qualification: BA/BSc/HND
- Not Specified
- Category: Customer Care, Success and Service
- For more job description visit: jobopenings.co.ke
- Read full description
- Strong communication skills
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- Application & Safety Advice
- Key tips for applying to
- Co-operative Society Ltd
- 1. Zero Fee Policy
- Job Openings Kenya and legitimate employers never ask for application or medical fees. Report any suspicious requests immediately.
- 2. Tailored Application
- Customize your CV to highlight relevant skills for this specific role at
- Co-operative Society Ltd
- before submitting.
- Detecting location...
- Quick Info
- Type
- Job
- Company
- Co-operative Society Ltd
- Nairobi
- Rolling Basis
- Open until filled
Responsibilities
- Respond to customer and member inquiries through appropriate communication channels.
- Provide accurate information about SACCO products and services.
- Handle and resolve customer complaints professionally.
- Assist members with account and service-related inquiries.
- Follow up on unresolved customer issues.
- Maintain accurate records of customer interactions.
- Escalate complex matters to the relevant departments.
- Support customers in understanding available financial services.
- Maintain professional relationships with SACCO members.
- Follow established customer service procedures and policies.
- Protect customer information and maintain confidentiality.
- Gather customer feedback and communicate recurring concerns to management.
- Support other customer service activities as assigned.
Requirements
- A relevant Bachelor's degree, HND or equivalent qualification.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Good listening and problem-solving skills.
- Ability to handle customer complaints calmly and professionally.
- Good computer literacy and familiarity with common office applications.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality when handling customer information.
- Good organizational and time-management skills.
- Ability to work effectively as part of a team.
- A professional and customer-focused attitude.
- Interest or
Source and provenanceSource: JobOpenings.co.ke. Last checked: 2026-09-03.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.