Job in Kenya
Customer Care Assistant
CountyNairobi CountyCityNot specifiedContractType not specifiedPosted2026-08-13Close dateNot specifiedExperienceNot specifiedSourceJobOpenings.co.ke
customer care assistantreceptionistfront officecustomer serviceNairobipublic sectorNGAAFdiploma levelswitchboardgovernment jobcall_centerCustomer service
AI summary
NGAAF is hiring a Customer Care Assistant to manage its reception desk, handle visitor and telephone inquiries, coordinate appointments, and support corporate communication. The role requires a diploma in a related field, strong communication and customer service skills, and compliance with Chapter Six of the Constitution of Kenya. Applications are submitted through the official NGAAF recruitment portal.
- Reception and switchboard management role at a public fund
- Diploma in Customer Care, PR, Mass Communication, or related field required
- Must meet Chapter Six of the Constitution of Kenya requirements
- Customer service or front-office experience is an added advantage
- Apply via official NGAAF recruitment portal at recruitment.ngaaf.go.ke
- Deadline in 19 days from September 1, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer service, ReceptionThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to National Government Affirmative Action Fund (NGAAF) and the role in Not specified.
- Add concrete examples related to call_center, Customer service, Reception, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobOpenings.co.ke; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobOpenings.co.ke
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Assistant role in call_center, Customer service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research National Government Affirmative Action Fund (NGAAF) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- The National Government Affirmative Action Fund (NGAAF) is seeking a qualified and customer-focused Customer Care Assistant to support its corporate communication and front-office operations.
- The successful candidate will be responsible for managing the reception desk, handling visitor and telephone inquiries, maintaining visitor records, coordinating appointments, and ensuring professional customer service.
- Key
Responsibilities
- Manage the reception desk and switchboard.
- Maintain a clean, welcoming, and professional reception area.
- Receive, screen, and direct visitors to the appropriate offices.
- Respond to visitors' queries and telephone inquiries professionally.
- Profile visitors and maintain accurate visitor records.
- Record and confirm visitors' appointments.
- Issue visitor passes and ensure proper visitor management procedures are followed.
- Receive correspondence delivered to the reception and dispatch it to the relevant offices.
- Attend to incoming telephone calls and direct them to the appropriate departments or officers.
- Distribute relevant NGAAF brochures and information materials to customers.
- Collect and collate data to support the development, implementation, and review of corporate communication policies, strategies, regulations, and procedures.
- Provide professional customer service and ensure visitors receive appropriate assistance.
- Perform other duties related to customer care and front-office operations as assigned.
- Qualifications
- Diploma in Customer Care, Public Relations, Mass Communication, Customer Service, Front Office, or an equivalent qualification from a recognized institution.
- Must meet the
Requirements
- of Chapter Six of the Constitution of Kenya.
- Previous
- through the employer's official recruitment channel before submitting your personal information or documents. Never pay money for a job application, interview, recruitment, training, certificate, or employment opportunity.
- Bachelor's degree in relevant field
- 3+ years
Experience
- in customer service, reception, front-office operations, or a related field may be an added advantage.
- Required Skills and Competencies
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good telephone etiquette.
- Professional and courteous approach to visitors and customers.
- Good organizational and record-keeping skills.
- Ability to handle inquiries and direct customers appropriately.
- Good computer skills.
- Ability to maintain confidentiality and professionalism.
- Attention to detail and accuracy.
- Ability to work effectively with different people.
- Good time-management and multitasking abilities.
- High level of integrity and professionalism.
- Method of Application
- Interested and qualified? Go to
- National Government Affirmative Action Fund on recruitment.ngaaf.go.ke
- to apply
- ⚠️ Disclaimer
- Job Openings Kenya shares job opportunities for informational purposes only. We are not the recruiting organization and do not charge candidates to access or apply for jobs. Always verify the vacancy and application
- Strong communication skills
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- Quick Info
- Type
- Job
- Company
- National Government Affirmative Action Fund
- Nairobi
- September 1, 2026
- 19 days remaining
Source and provenanceSource: JobOpenings.co.ke. Last checked: 2026-08-21.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.