Customer Care Assistant
AI summary
The National Government Affirmative Action Fund (NGAAF) is hiring a Customer Care Assistant in Nairobi. The role involves manning the reception desk and switchboard, handling visitor queries and telephone inquiries, profiling and directing visitors, issuing visitor passes, maintaining visitor records, receiving and dispatching correspondence, distributing brochures, and supporting corporate communication policy development. A diploma in Customer Care, Public Relations, Mass Communications, Customer Service, Front Office or equivalent from a recognized institution is required, along with meeting Chapter Six of the Constitution requirements.
- Full-time government agency role under the Ministry of Public Service, Youth and Gender Affairs
- Based in Nairobi, reporting to the Principal Corporate Communication Officer
- Reception, switchboard, visitor management, and corporate communication support duties
- Requires a diploma in Customer Care, Public Relations, Mass Communications, Customer Service, Front Office or equivalent
- Must meet Chapter Six of the Constitution integrity requirements
- Apply online at recruitment.ngaaf.go.ke; never pay for notarisation, certificates or assessments
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, finance, customer careThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to National Government Affirmative Action Fund and the role in Not specified.
- Add concrete examples related to call_center, finance, customer care, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Assistant role in call_center, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research National Government Affirmative Action Fund before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
The National Government Affirmative Action Fund (NGAAF) is a semi-autonomous government agency (SAGA) under the Ministry of Public Service, Youth and Gender Affairs, in the State Department of Gender Affairs. The Fund was enacted through Legal Notice No.24 of the Public Finance Management Act, 2012 and published on 13th February 2015. The Fund is governed by the Public Finance Management Act, 2012 (National Government Affirmative Action Fund), Regulations 2016.
Read more about this company
Customer Care Assistant
Job Type
Full Time
Qualification
Diploma
Experience
- Location
- Nairobi
- Job Field
- Customer Care, Success and Service
- Reporting to the Principal Corporate Communication Officer, the Customer Care Assistant will be responsible for:
- Collecting and collating data for the development, implementation and review of corporate communication policies, strategies, regulations and procedures;
- Manning the reception desk and switch board;
- Maintaining good ambience in the reception area;
- Profiling visitors;
- Responding to visitors’ queries and telephone inquiries;
- Receiving, screening and directing visitors to designated offices and areas;
- Recording and confirming visitors’ appointments;
- Issuing visitors passes;
- Maintaining daily record of visitors’ details;
- Receiving correspondence delivered at the reception and dispatching to relevant office;
- Distributing relevant Fund’s brochures to customers; and
- Attending to telephone calls.
- Qualifications
- For appointment to this grade, an officer must have:
- Diploma in any of the following disciplines: - Customer Care, Public Relations, Mass Communications, Customer Service, Front Office or its equivalent qualification from a recognized institution; and
- Met the
Requirements
- of Chapter six of the Constitution.
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified? Go to
- National Government Affirmative Action Fund on recruitment.ngaaf.go.ke
- to apply
- Build your CV for free.
- Download in different templates.