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Customer Care Agent

Aline Facility Management Nairobi Full Time Posted 2026-08-07

CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience1 yearSourceBrighterMonday KenyaSalaryKSh 15,000 - 30,000

customer care agentcustomer servicedevice financingnairobifull timeentry leveldiplomacrmfmcgcall centre supportsalesretail

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AI summary

Aline Facility Management is hiring a Customer Care Agent in Nairobi to handle inquiries, resolve complaints, and support customers across the device financing lifecycle. The role requires a diploma, at least one year of customer-service experience, strong communication skills, and proficiency in CRM and Microsoft Office tools.

Full-time role based in Nairobi with device financing customer support focus
Requires diploma and minimum one year of customer service experience
Salary range KSh 15,000 – 30,000
Apply directly on BrighterMonday via Easy Apply

AI job guide

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AI salary guide

Source salary available

The source lists KSh 15,000 - 30,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

Required1+ years of relevant experienceThe job post includes a minimum experience signal.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
RequiredAvailability to work in NairobiThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
VerifyID or passport only after verifying the employer

Application tips for this job

Place your strongest Customer Care Agent evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Aline Facility Management and the role in Nairobi.
Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
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Source and safety check

BrighterMonday Kenya
Original source link available
Application method is clear
Deadline not specified

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Interview preparation

What experience makes you a strong fit for this Customer Care Agent role in sales, retail?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Nairobi under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Aline Facility Management before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

Customer Care Agent
Aline Facility Management
Customer Service & Support
1 week ago
Easy apply
New
Nairobi
Full Time
Retail, Fashion & FMCG
KSh
15,000 - 30,000
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Job summary
The Customer Service Agent is responsible for delivering exceptional customer service by handling customer inquiries, resolving complaints, providing accurate information on device financing products and services, and supporting customers throughout
the financing lifecycle.
Min Qualification:
Diploma

Experience

Level:
Entry level
Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location:
Kenya
Job descriptions &
 A minimum of one (1) year of
in a customer service role within the device financing industry is mandatory.
 Demonstrated
handling customer inquiries, complaints, and support processes in a fast-paced environment.

using Customer Relationship Management (CRM) systems is an added advantage.
Skills & Competencies
 Excellent verbal and written communication skills.
 Strong customer service and relationship management skills.
 Excellent problem-solving and conflict-resolution abilities.
 High level of professionalism, integrity, and confidentiality.
 Strong interpersonal and listening skills.
 Good organizational and time management skills.
 Ability to multitask and work under pressure.
 Proficiency in Microsoft Office Suite and CRM/customer support systems.
 Strong attention to detail and accuracy.
 Ability to work collaboratively within cross-functional teams.
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Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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Requirements

Key

Responsibilities

Customer Support
 Respond to customer inquiries through phone, email, WhatsApp, and other approved communication channels.
 Provide accurate information on device financing products, application processes, repayment plans, and company policies.
 Guide customers through the application, approval, and after-sales support processes.
 Ensure all customer concerns are addressed professionally and within the required turnaround time.
Complaint Resolution
 Receive, investigate, and resolve customer complaints promptly and professionally.
 Escalate complex issues to the relevant departments and follow up until resolution.
 Maintain a high level of customer satisfaction by providing timely updates and feedback.
Customer Records & Administration
 Maintain accurate and up-to-date customer records in the company's systems.
 Document all customer interactions and resolutions.
 Ensure customer information is handled confidentially and in compliance with data protection requirements.
Cross-Functional Support
 Work closely with the Sales, Credit, Collections, and Operations teams to facilitate efficient service delivery.
 Follow up on pending customer applications and service requests.
 Support operational activities aimed at improving the customer experience.
Compliance
 Adhere to company policies, procedures, and regulatory requirements.
 Ensure all customer interactions comply with internal service standards and applicable legal requirements.
 Report any suspected fraud, policy breaches, or operational risks to management.
Reporting
 Prepare and submit daily, weekly, and monthly customer service reports as required.
 Monitor recurring customer issues and recommend service improvement initiatives.
Qualifications

Education

 Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, Communications, or a related field.

Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-11.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.