Customer Account Manager
AI summary
Africa Fleet Management Solution is hiring a Customer Account Manager in Nairobi to manage existing client relationships, identify new sales opportunities, and grow accounts through upselling and cross-selling. The role involves preparing sales documentation, resolving customer issues with technical teams, and conducting client visits. Candidates should have strong communication, negotiation, and sales skills with the ability to meet targets independently.
- Client relationship management and account growth role
- Sales targets with upselling and cross-selling focus
- Fleet management, GPS, or telematics experience is an advantage
- Requires strong communication and negotiation skills
- Independent role with customer visits and presentations
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, call_center, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Account Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Africa Fleet Management Solution and the role in Nairobi.
- Add concrete examples related to sales, call_center, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Account Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Africa Fleet Management Solution before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Key
Responsibilities
- Maintain strong relationships with existing customers through regular communication and follow-ups.
- Identify new sales opportunities and generate leads through daily customer engagement.
- Meet sales targets and grow existing customer accounts through upselling and cross-selling.
- Prepare quotations, sales profiles, proposals, and other sales documentation.
- Manage customer accounts and maintain accurate sales records.
- Receive, follow up, and resolve customer issues in coordination with technical and operations teams.
- Conduct customer visits and presentations when required.
- Ensure high levels of customer satisfaction and retention.
Requirements
Experience
- in sales, account management, fleet management, GPS, or telematics is an advantage.
- Excellent communication, negotiation, and customer service skills.
- Strong sales and relationship-building abilities.
- Good organizational and problem-solving skills.
- Ability to work independently and achieve sales targets.