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Credit Recovery Officer

Kingdom Sacco Nairobi , Kenya 1 Year Posted 2026-09-11
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CountyNairobiCityNairobiContract1 YearPosted2026-09-11Close dateNot specifiedExperience1 yearSourceOpened Career Kenya
credit recovery officerloan recoverynairobisaccocredit managementdebt collectionfinancefull timesecuritycall_centersegurancafinance
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AI summary

Kingdom Sacco is hiring a Credit Recovery Officer in Nairobi to manage and recover outstanding loans while maintaining positive customer relationships and ensuring compliance with lending and recovery policies. The role requires a Bachelor's Degree in Business or Finance, at least one year of credit and debt management experience, and strong communication and reporting skills. The vacancy is open until November 9, 2026.

  • Role based in Nairobi with field visits and customer follow-ups
  • Requires Bachelor's Degree in Business, Finance or equivalent
  • At least 1 year experience in Credit & Debt Management needed
  • Professional qualification in Credit Management is required
  • Applications close on November 9, 2026

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required1+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in security, call_center, segurancaThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the 1 Year contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Credit Recovery Officer evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Kingdom Sacco and the role in Nairobi.
  • Add concrete examples related to security, call_center, seguranca, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • Opened Career Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Credit Recovery Officer role in security, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Kingdom Sacco before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • September 10, 2026
  • Nairobi
  • ,
  • Kenya
  • Expiration date
  • November 9, 2026
  • 1 Year
  • Gender
  • Both
  • Qualification
  • Bachelor Degree
  • Job Description

Job Purpose

  • Reporting to the Credit Manager, Loan Recovery Officer is responsible for managing and recovering outstanding loans from customers while maintaining positive customer relationships and ensuring compliance with the organization’s lending and recovery policies.
  • Key

Responsibilities

  • Monitor loan accounts and identify overdue and delinquent accounts.
  • Contact customers through phone calls, emails, SMS, and field visits to follow up on outstanding payments.
  • Negotiate suitable repayment arrangements with customers experiencing payment difficulties.
  • Maintain accurate records of loan recovery activities, customer commitments, and payments received.
  • Conduct customer visits and follow up on accounts requiring physical recovery efforts.
  • Investigate reasons for loan delinquency and recommend appropriate recovery solutions.
  • Prepare regular reports on outstanding loans, recoveries, and collection performance.
  • Work closely with the credit Manager, Senior recovery officer and other credit team to resolve loan related issue.
  • Ensure all recovery activities comply with company policies, contractual requirements, and applicable regulations.
  • Escalate difficult or long-outstanding accounts for further action where necessary.
  • Meet assigned monthly recovery and collection targets.

Requirements

  • Unquestionable character, integrity and accountability.
  • 3 referees, (one by immediate former employer, where applicable)
  • Qualifications & Skills
  • Bachelor’s Degree in Business, Finance or equivalent.
  • At least one (1) year of

Experience

  • in Credit & debt Management.
  • Professional qualification in Credit Management.
  • High integrity, honesty and ethical behavior.
  • Strong documentation and reporting skills.
  • Excellent communication and follow-up skills.
  • Good knowledge of Sacco Societies Operations and SASRA guidelines and regulations.
  • Proficiency in computer systems and Ms office applications.
  • Conversant with security perfection process.
  • Excellent customer service.
  • Accurate analytical skills.
Source and provenanceSource: Opened Career Kenya. Last checked: 2026-09-15.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.