Job in Kenya
Concierge Specialist
CountyNairobiCityNot specifiedContractFull TimePosted2026-09-25Close date2026-09-30Experience5 yearsSourceCorporate Staffing KenyaSalaryOpen
conciergetravel and tourismsafariNairobicustomer serviceWhatsAppfull timemid levelhospitalityguest relationscall_centerConcierge
AI summary
Great Plains Conservation is hiring a Concierge Specialist in Nairobi to manage a dedicated WhatsApp concierge service for safari guests throughout their stay. The role requires a tertiary qualification in Travel and Tourism, at least 5 years of travel industry experience, and excellent English communication skills. This is a full-time, on-site position with a deadline of 30/09/2026.
- Manage dedicated WhatsApp concierge service for Great Plains guests from 08h00 to 17h00
- Welcome guests to Africa and check in at each property transfer during their safari stay
- Minimum 5 years travel industry experience and tertiary qualification in Travel and Tourism required
- On-site role in Nairobi within the safari tourism industry
- Application deadline: 30/09/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, Concierge, Guest RelationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Concierge Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Great Plains Conservation and the role in Not specified.
- Add concrete examples related to call_center, Concierge, Guest Relations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Concierge Specialist role in call_center, Concierge?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Great Plains Conservation before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Job Title: Concierge Specialist
- Date Posted: 25/09/2026
- Job Type: Full Time
- Job Level: Middle
- Employer: Great Plains Conservation
- Industry: Tours and Travel
- Salary: Open
- Location: Nairobi
- Country: Kenya
- Deadline: 30/09/2026
- Tours & Travel Jobs. Great Plains Conservation Jobs. Concierge Specialist managing a dedicated concierge service for guests via WhatsApp throughout their safari stay, requiring a tertiary qualification in Travel and Tourism, minimum 5 years travel industry experience and excellent English communication skills, in a safari tourism environment, on-site role.
- PURPOSE STATEMENT
- The purpose of this role is to ensure a seamless concierge service for our guests once they arrive in Africa and during their entire safari visit.
- Key Responsibilities
- Manage a dedicated concierge service for Great Plains guests from 08h00 – 17h00 via whatsapp
- Create a Whatsapp group between the primary traveler, the agent and the GPC After Hours service to welcomeand check in on guests throughout their stay and work with the After Hours team on any issues that arise
- Welcome guests to Africa prior to arrival and remind them to reach out with any questions/issues that shouldarise during their travels.
- Following the welcome message, check in with the guests each time they move to a different property reminding them of transfer/flight times etc where applicable
- Handle queries/concerns in conjunction with our After Hours team
- Develop relationships with camp staff and regional managers for quick answers to queries and assistance where necessary.
- Develop personal relationships with agents to ensure top quality concierge service as per the GPC strategy.
- REQUIRED QUALIFICATION:
- Matric
- Tertiary qualification in Travel and Tourism or equivalent
- Computer Knowledge
- Qualifications & Experience
- Minimum 5 years experience in the travel industry
- Proven customer relations ability, with a strong focus on customer service
- Excellent English verbal and written communication skills
- Ability to deal with agents and guests in a professional and courteous manner, conversing telephonically and via Whatsapp is an absolute requirement
- Above-average computer literacy
- Knowledge of East Africa as well as Indian Island destinations.
- Ability to work under pressure
- Ability to work independently, and as part of a team
- Flexible working hours as required by the position
Source and provenanceSource: Corporate Staffing Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.