Commercial Operations Manager
AI summary
Turaco is hiring a Commercial Operations Manager in Nairobi to drive execution across its Commercial Operations organisation, solve operational problems, and coordinate cross-functional projects. The role requires a Business Administration or Commercial Degree and at least three years of commercial operations experience.
- Full-time management role in Nairobi with a 12 October 2026 deadline
- Cross-functional execution across customer operations, claims, billing, and partnerships
- Requires Business Administration/Commercial Degree and 3+ years experience
- Salary listed as open
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, finance, operations managementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Commercial Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Turaco and the role in Not specified.
- Add concrete examples related to sales, finance, operations management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-12.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-12
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Commercial Operations Manager role in sales, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Turaco before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Commercial Operations Manager
Date Posted: 29/09/2026
Job Type: Full Time
Job Level: Management
Employer: Turaco
Industry: Insurance
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 12/10/2026
Insurance Jobs, Turaco Jobs. Commercial Operations Manager optimizes sales processes, manages operational workflows, and drives commercial strategy execution, requires a Business Administration/Commercial Degree and 3+ years commercial operations experience.
Job Purpose
We are looking for a
Commercial Operations Manager
to help turn priorities into execution across Turaco’s Commercial Operations organisation.
You will work across different parts of the business depending on where the biggest operational priorities, problems, and opportunities sit. One week, that may mean helping resolve a billing or reconciliation issue. The next, it may mean improving customer operations performance, coordinating a product launch, working through a partner or underwriter issue, analysing operating data, or driving a cross-functional project with Product, Technology, Finance, or Partnerships.
We are looking for someone who can
understand unfamiliar problems quickly, ask good questions, create clarity where there is ambiguity, and move things forward with urgency
.
You will work closely with the Head of Commercial Operations and leaders across Turaco. Over time, we expect you to take increasingly complex problems and workstreams from problem definition through to resolution.
Key Accountabilities
- Drive Execution
- Take important Commercial Operations priorities and turn them into clear actions, owners, and timelines.
- Follow work through to completion and step in when priorities are slowing down or falling between teams.
- Coordinate execution across Customer Operations, Claims, Policy Administration, billing, insurance operations, partner operations, and other Commercial Operations areas.
- Support major projects, new products, partner launches, system changes, and operational initiatives from planning through execution.
- Bring structure and momentum to priorities that do not have an obvious single owner.
- Solve Problems and Unblock Teams
- Get quickly to the root of operational problems and help develop practical solutions.
- Bring together the right teams and people when an issue spans multiple functions.
- Work across Commercial, Product, Policy Administration, Technology, Finance, Partnerships, and other teams to unblock execution.
- Identify risks early and escalate clearly with the problem, impact, options, and recommended next step.
- Challenge assumptions and existing ways of working when they are preventing the business from moving forward.
- Understand and Improve Performance
- Use operational data, scorecards, and business information to understand what is working and what is not.
- Identify emerging performance issues and help teams develop practical recovery plans.
- Turn data into clear insights, decisions, and actions rather than reporting for reporting’s sake.
- Help leadership maintain a clear view of the most important operational priorities and risks across markets.
- Support teams to build better performance rhythms, controls, and ways of working.
- Improve processes, SOPs, trackers, controls, and operating routines where greater structure is needed.
- Identify recurring problems and help move the business from repeated fixes to sustainable solutions.
- Look for opportunities to simplify work and reduce unnecessary manual processes.
- Be comfortable working with AI-enabled tools and new technologies, and help teams adopt them effectively where they can improve productivity, quality, decision-making, or customer outcomes.
- What Success Looks Like in Year One
- Important Commercial Operations priorities move faster and are less likely to stall between teams.
- Leadership has a clear and reliable view of key operating performance, risks, and priorities.
- Material operational issues have clear owners, actions, and timelines and are escalated before they become emergencies.
- Cross-functional projects and launches are driven through to completion with stronger operational readiness.
- Recurring operational problems increasingly result in better processes, systems, or controls rather than repeated manual fixes.
- You independently own increasingly complex workstreams and reduce the amount of day-to-day execution that needs to sit directly with the Head of Commercial Operations.
- Teams know you as someone who
- helps get difficult things done
- .
Qualifications
- You have approximately
- 3–5+ years of strong professional experience
- in operations, strategy, consulting, fintech, financial services, technology, insurance, startups, or another fast-moving environment.
- You learn quickly and can become effective in areas where you may not initially be the subject-matter expert.
- You have personally taken difficult projects, problems, or initiatives from ambiguity through to execution.
- You have strong analytical and problem-solving skills and are comfortable working with numbers, spreadsheets, and operational data.
- You communicate clearly and can simplify complex issues for different audiences.
- You are comfortable working with both senior leaders and frontline teams.
- You have good judgement about when to investigate further, when to make a call, and when to escalate.
- You are comfortable working without perfect information or detailed instructions.
- You have a strong bias toward action and follow-through.
- You can influence people and drive progress even when you do not formally manage everyone involved.
- You care about getting the details right without losing sight of the broader business outcome.
- You live Turaco’s values: pushing boundaries, working with excellence, and profound respect for the individual.
- You are comfortable with AI and emerging technology, curious about how they can improve operations, and able to help teams adapt as new tools and ways of working are introduced.