Commercial Operations Manager
AI summary
Turaco is hiring a Commercial Operations Manager in Nairobi to drive execution across its Commercial Operations organisation. The role involves coordinating projects, solving operational problems, and improving performance across customer operations, claims, billing, and partner operations. The position reports to the Head of Commercial Operations and works closely with cross-functional leaders.
- Cross-functional execution role spanning customer operations, claims, billing, and partner operations
- Focus on problem-solving, operational performance, and project coordination
- Reports to Head of Commercial Operations with exposure to senior leadership
- Opportunity to work on complex, high-priority workstreams end-to-end
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in finance, operations management, commercial operationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Commercial Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Turaco and the role in Nairobi.
- Add concrete examples related to finance, operations management, commercial operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Commercial Operations Manager role in finance, operations management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Turaco before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We are looking for a Commercial Operations Manager to help turn priorities into execution across Turaco’s Commercial Operations organisation.
You will work across different parts of the business depending on where the biggest operational priorities, problems, and opportunities sit. One week, that may mean helping resolve a billing or reconciliation issue. The next, it may mean improving customer operations performance, coordinating a product launch, working through a partner or underwriter issue, analysing operating data, or driving a cross-functional project with Product, Technology, Finance, or Partnerships.
We are looking for someone who can understand unfamiliar problems quickly, ask good questions, create clarity where there is ambiguity, and move things forward with urgency.
You will work closely with the Head of Commercial Operations and leaders across Turaco. Over time, we expect you to take increasingly complex problems and workstreams from problem definition through to resolution.
What You Will Do
Drive Execution
Take important Commercial Operations priorities and turn them into clear actions, owners, and timelines.
Follow work through to completion and step in when priorities are slowing down or falling between teams.
Coordinate execution across Customer Operations, Claims, Policy Administration, billing, insurance operations, partner operations, and other Commercial Operations areas.
Support major projects, new products, partner launches, system changes, and operational initiatives from planning through execution.
Bring structure and momentum to priorities that do not have an obvious single owner.
Solve Problems and Unblock Teams
Get quickly to the root of operational problems and help develop practical solutions.
Bring together the right teams and people when an issue spans multiple functions.
Work across Commercial, Product, Policy Administration, Technology, Finance, Partnerships, and other teams to unblock execution.
Identify risks early and escalate clearly with the problem, impact, options, and recommended next step.
Challenge assumptions and existing ways of working when they are preventing the business from moving forward.
Understand and Improve Performance
Use operational data, scorecards, and business information to understand what is working and what is not.
Identify emerging performance issues and help teams develop practical recovery plans.
Turn data into clear insights, decisions, and actions rather than reporting for reporting’s sake.
Help leadership maintain a clear view of the most important operational priorities and risks across markets.
Support teams to build better performance rhythms, controls, and ways of working.
Improve processes, SOPs, trackers, controls, and operating routines where greater structure is needed.
Identify recurring problems and help move the business from repeated fixes to sustainable solutions.
Look for opportunities to simplify work and reduce unnecessary manual processes.
Be comfortable working with AI-enabled tools and new technologies, and help teams adopt them effectively where they can improve productivity, quality, decision-making, or customer outcomes.
What Success Looks Like in Year One
Important Commercial Operations priorities move faster and are less likely to stall between teams.
Leadership has a clear and reliable view of key operating performance, risks, and priorities.
Material operational issues have clear owners, actions, and timelines and are escalated before they become emergencies.
Cross-functional projects and launches are driven through to completion with stronger operational readiness.
Recurring operational problems increasingly result in better processes, systems, or controls rather than repeated manual fixes.
You independently own increasingly complex workstreams and reduce the amount of day-to-day execution that needs to sit directly with the Head of Commercial Operations.
Teams know you as someone who helps get difficult things done.
Who You Are
You have approximately
3–5+ years of strong professional experience
in operations, strategy, consulting, fintech, financial services, technology, insurance, startups, or another fast-moving environment.
You learn quickly and can become effective in areas where you may not initially be the subject-matter expert.
You have personally taken difficult projects, problems, or initiatives from ambiguity through to execution.
You have strong analytical and problem-solving skills and are comfortable working with numbers, spreadsheets, and operational data.
You communicate clearly and can simplify complex issues for different audiences.
You are comfortable working with both senior leaders and frontline teams.
You have good judgement about when to investigate further, when to make a call, and when to escalate.
You are comfortable working without perfect information or detailed instructions.
You have a strong bias toward action and follow-through.
You can influence people and drive progress even when you do not formally manage everyone involved.
You care about getting the details right without losing sight of the broader business outcome.
You live Turaco’s values: pushing boundaries, working with excellence, and profound respect for the individual.
You are comfortable with AI and emerging technology, curious about how they can improve operations, and able to help teams adapt as new tools and ways of working are introduced.