Commercial Officer II – Revenue Collection
AI summary
KWASCO is hiring a results-driven Commercial Officer II to plan and oversee revenue collection, meet collection efficiency targets, and manage debt in Kisii. The role requires a diploma in Business Management or Accounting, CPA II, and at least 5 years of revenue collection or credit control experience, including 2 years in a water utility. This is a full-time, on-site management position with a deadline of 06/10/2026.
- Full-time management role in Kisii with a 06/10/2026 application deadline
- Requires diploma in Business Management or Accounting plus CPA II
- Minimum 5 years revenue collection or credit control experience, including 2 years in a utility
- On-site role focused on collection efficiency, debt management, and revenue reporting
- Involves supervising revenue and customer service staff
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Commercial Officer II – Revenue Collection evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kisii Water and Sanitation PLC (KWASCO) and the role in Not specified.
- Add concrete examples related to call_center, technology, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-06.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-06
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Commercial Officer II – Revenue Collection role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kisii Water and Sanitation PLC (KWASCO) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Commercial Officer II – Revenue Collection
Date Posted: 30/09/2026
Job Type: Full Time
Job Level: Management
Employer: Kisii Water and Sanitation PLC (KWASCO)
Industry: Finance
Salary: Open
Location: Kisii
Country: Kenya
Deadline: 06/10/2026
Finance Jobs. KWASCO Jobs. Commercial Officer II – Revenue Collection planning and overseeing revenue collection to meet collection efficiency targets and manage debt, requiring a diploma in Business Management or Accounting, CPA II and minimum 5 years experience in revenue collection or credit control with 2 years in a utility, in a water utility environment, on-site role in Kisii.
Job Purpose
Kisii Water and Sanitation PLC is seeking a results-driven and ethical professional to plan, coordinate, and oversee revenue collection. The successful candidate will help the company meet its collection efficiency targets, keep debt at manageable levels, and remain financially sustainable in delivering quality water and sewerage services.
Key Duties and Responsibilities
The successful candidate will be responsible for:
Developing and implementing revenue collection strategies and monthly, quarterly, and annual collection targets.
Monitoring collection efficiency, billing-to-collection ratios, and debtors’ ageing, and reporting on them regularly.
Following up on overdue accounts through reminders, demand notices, disconnections, and reconnections in line with company policy.
Negotiating and administering payment plans for customers with arrears and recommending write-offs where appropriate.
Managing key accounts, including institutions, government agencies, commercial, and industrial customers, and securing timely settlement of their bills.
Overseeing collection points, mobile money, bank, and prepaid channels, and ensuring daily banking and reconciliation of receipts.
Identifying and addressing revenue leakages, fraud, and cash-handling risks.
Promoting convenient and digital payment options to improve collection.
Preparing monthly and annual revenue reports for Management and the Board.
Ensuring compliance with regulatory requirements, tariffs, and service standards set by the sector regulator.
Leading customer sensitization on bill payment, water conservation, and the consequences of non-payment.
Supervising, mentoring, and appraising revenue and customer service staff assigned to the section.
Job Specification
Academic and Professional Qualifications
Diploma in Business Management , Accounting ,CPA II or related field.
Certification or training in credit control, customer relationship management, or utility management is an added advantage.
Experience
Minimum of 5 years’ relevant experience in revenue collection, credit control, billing, or commercial operations, with at least 2 years in a utility or service-based organization such as water, micro finance institutions, or a similar sector.
Proven record of meeting or exceeding collection targets.
Experience with billing and customer management systems is an added advantage.
Supervisory experience is desirable.
Knowledge, Skills and Competencies
Sound knowledge of utility tariffs, credit control, and debt recovery practices.
Good understanding of the water sector regulatory framework and customer service standards.
Strong analytical and numeracy skills, with proficiency in MS Excel and billing software.
Excellent negotiation, communication, and conflict-resolution skills.
Strong integrity, accountability, and attention to detail in handling cash and customer data.
Ability to work under pressure, meet deadlines, and lead a team.
Fluency in English and Kiswahili, or the local language of the service area.
Working Conditions
Regular field visits to customer premises, collection points, and service areas.
May require working beyond normal working hours.
Performance Indicators
Collection efficiency (%) against target.
Reduction in debtors’ days and ageing balances.
Percentage of accounts billed on time and accurately.
Reduction in commercial losses and unauthorized connections.
Customer complaint resolution turnaround time.