Collections Specialist
AI job insight
A full-time Collections Specialist role in Nairobi focused on accounts receivable, payment collection, reconciliation, chargebacks, billing disputes, and revenue recovery. The successful candidate will manage customer collections and negotiate payment arrangements using advanced Microsoft Excel and English (C1+) communication skills.
- Full-time role working Monday to Friday in Nairobi.
- Minimum one year of experience in collections, accounts receivable, payment processing, or revenue recovery.
- Advanced Microsoft Excel is required for reporting, reconciliation, and data analysis.
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A full-time Collections Specialist role in Nairobi focused on accounts receivable, payment collection, reconciliation, chargebacks, billing disputes, and revenue recovery. The successful candidate will manage customer collections and negotiate payment arrangements using advanced Microsoft Excel and English (C1+) communication skills.
- Full-time role working Monday to Friday in Nairobi.
- Minimum one year of experience in collections, accounts receivable, payment processing, or revenue recovery.
- Advanced Microsoft Excel is required for reporting, reconciliation, and data analysis.
- Advanced English (C1+) is required for professional communication and negotiation.
- Manages collections, payment discrepancies, chargebacks, billing disputes, and payment arrangements.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Collections Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kenya employer and the role in Nairobi.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- MediumThe employer is not clearly identified in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Collections Specialist role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kenya employer before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
In this role, you will have the opportunity to manage accounts receivable activities, support revenue recovery efforts, and help ensure the timely resolution of outstanding balances. You may be involved in payment collection, account reconciliation, chargeback investigations, and dispute resolution while maintaining accurate financial records. This position will allow you to leverage advanced Excel skills, work with payment processing operations, and communicate directly with customers to negotiate payment arrangements and support account resolution.
Requirements
- - Minimum
- 1 year of experience in collections,
- accounts receivable, payment processing, or revenue recovery.
- - Advanced proficiency in
- Microsoft Excel
- for reporting, reconciliation, and data analysis.
- -
- Advanced English level
- (C1+) for professional communication.
Key Accountabilities
- Manage collection activities and follow up on outstanding customer accounts.
- Investigate and
- Analyze accounts receivable data and maintain accurate collection reports using Excel.
- Communicate with customers to negotiate payment arrangements and resolve account issues.
- Coordinate with internal teams to address billing concerns - Support occasionally the Customer Service Department.