Collections Call Center Agent
AI job insight
Inspire Credit is hiring a full-time, on-site Collections Call Center Agent in Nairobi. The role covers inbound and outbound collections, payment-plan negotiations, accurate records, collections targets and CBK compliance.
- Manage inbound and outbound collections calls with borrowers.
- Negotiate payment plans while maintaining records and meeting collections targets.
- Previous similar-role experience is mandatory; English and Swahili skills are required.
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Inspire Credit is hiring a full-time, on-site Collections Call Center Agent in Nairobi. The role covers inbound and outbound collections, payment-plan negotiations, accurate records, collections targets and CBK compliance.
- Manage inbound and outbound collections calls with borrowers.
- Negotiate payment plans while maintaining records and meeting collections targets.
- Previous similar-role experience is mandatory; English and Swahili skills are required.
- CRM or collections-system experience is an advantage; applications close 31 October 2026.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, Collections Agent, Call Center AgentThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Collections Call Center Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Inspire Credit and the role in Nairobi.
- Add concrete examples related to call_center, Collections Agent, Call Center Agent, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-31.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-31
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Collections Call Center Agent role in call_center, Collections Agent?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Inspire Credit before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Collections Call Center Agent Job
Date Posted: 22/10/2026
Job Type: Full Time
Job Level: Middle
Employer: Inspire Credit
Industry: Customer Service
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 31/10/2026
Customer Service Jobs, Inspire Credit Jobs. Collections Call Center Agent managing outbound and inbound collections calls and negotiating payment plans with borrowers, requiring mandatory previous experience in a similar role, strong English and Swahili communication skills and CRM or collections system experience as a plus, in a credit and lending environment, on-site role.
Key Responsibilities
- Manage outbound and inbound collections calls
- Negotiate payment plans with borrowers
- Maintain accurate records and meet collections targets
- Ensure full compliance with CBK guidelines
- What We Are Looking For
- Mandatory previous experience in a similar role
- Strong English and Swahili communication skills Target-driven with high integrity CRM or collections system experience is a plus