Collection Officer Intern
AI summary
Capen Credit Limited is hiring a Collection Officer Intern for Western Kenya to support loan repayment follow-up, customer engagement, and portfolio performance. This full-time internship offers hands-on microfinance experience with a monthly salary of KES 15,000.
- Full-time internship in microfinance collections
- Monthly salary of KES 15,000
- Based in Western Kenya
- Diploma or Degree required
- Applicants must be 30 years or below
- No prior experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KES 15,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Collection Officer Intern evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Capen Credit Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Collection Officer Intern role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Capen Credit Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
COLLECTION OFFICER INTERN-WESTERN KENYA
Capen Credit Limited
Accounting, Auditing & Finance
Today
Easy apply
New
Rest of Kenya
Full Time
Banking, Finance & Insurance
Confidential
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Job summary
Capen Credit Limited is a non-deposit-taking microfinance company providing accessible business financing to entrepreneurs. We are looking for a motivated, disciplined, and results-oriented Collection Officer Intern to join our team and support loan repayment, customer follow-up, and portfolio performance.
Min Qualification:
Diploma
Experience
- Level:
- Internship & Graduate
- Length:
- No Experience/Less than 1 year
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- and develop a career in microfinance and financial services.
- in microfinance is an added advantage.
- Applicants should be 30 years of age or below.
- Key Skills & Competencies
- Strong communication and negotiation skills.
- Ability to handle difficult customer conversations professionally.
- Target-oriented and results-driven.
- Strong follow-up and problem-solving skills.
- Self-driven and comfortable working in the field.
- Good numerical, record-keeping, and computer skills.
- Integrity, discipline, and attention to detail.
- Ability to work under pressure and meet deadlines.
- What We Offer
- Practical hands-on
- in microfinance collections and portfolio management.
- Exposure to customer engagement, repayment management, and recovery processes.
- An opportunity to develop a career in financial services.
- A performance-driven working environment.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- COLLECTION OFFICER INTERN
- Company:
- Capen Credit Limited
- Location:
- Western Kenya
- Employment Type:
- Full-Time
- Salary:
- KES 15,000 per month
- This is a full-time operational position for individuals seeking to build practical
- KCSE Certificate.
- Diploma or Degree in any relevant field.
- Valid National ID.
- Computer competency.
- Strong interest in collections, customer service, and financial services.
- Previous
Job Purpose
- The Collection Officer Intern will be responsible for following up customer repayments, managing assigned collection pipelines, engaging customers with outstanding obligations, and supporting the achievement of the Company's collection targets.
- Key
Responsibilities
- Follow up customers with outstanding loan repayments through calls, messages, and field visits.
- Manage assigned collection pipelines and prioritize accounts based on repayment status and risk.
- Make timely repayment reminders and secure realistic Promises to Pay (PTPs) from customers.
- Monitor PTPs and repayment commitments and follow up until payment is received.
- Identify customers showing early signs of default and escalate high-risk accounts to the relevant supervisor.
- Update daily collection records, customer commitments, and repayment outcomes accurately in the Company's systems.
- Work closely with Loan Officers and other teams to resolve repayment issues and improve portfolio performance.
- Achieve assigned daily and monthly collection targets.
- Minimum