Coast Region Relationship Manager

We are responsible for ensuring the successful execution of critical accountabilities, meticulously delivering key outcomes, and consistently achieving predefined deliverables. This role demands a high level of accountability in managing essential

Responsibilities

while driving measurable results that align with organizational objectives. The incumbent will be tasked with overseeing high-priority initiatives, maintaining strong client relationships, and contributing to strategic decision-making processes to enhance overall performance and business growth.

As a key contributor to our team, you will be primarily responsible for driving sales and delivering exceptional service, comprising approximately 70% of your role. This position demands a high level of accountability, where you will consistently meet and exceed performance targets while maintaining a customer-centric approach. Your duties will include proactive engagement with clients, identifying their needs, and providing tailored solutions to foster long-term relationships. Additionally, you will be expected to maintain accurate records, analyze sales data, and report on progress to ensure transparency and continuous improvement. Strong communication skills, a results-driven mindset, and the ability to work independently will be essential to your success in this dynamic environment.

Perform annual assessments of customers’ borrowing arrangements, with additional interim evaluations conducted whenever customer circumstances or risk profiles necessitate such reviews.

Interact with customer owners and managers to address financial and credit-related concerns as well as broader business practices and strategic ideas.

Identify and craft the essential communications, such as confirmed service standards, finalized pricing agreements, designated relationship team contacts (including introductions to newly assigned personnel), and updates on new product developments. Then, determine the most effective channels for delivering these messages to customers.

Address customer complaints promptly and effectively to ensure satisfactory resolutions.

Identify the optimal La RIBA products tailored to customer

of this position.

The ideal candidate must possess an in-depth understanding of the fundamental Business Banking product suite.

Proficiency in Complex La RIBA products and concepts will be essential, encompassing a thorough understanding of the following key areas:

Anticipate and adapt to evolving customer demands to ensure their needs are consistently met and exceeded.

Assess and determine the La RIBA offerings that most effectively align with and fulfill customer requirements.

Our innovative product/service is designed to revolutionize your industry by providing unparalleled efficiency, reliability, and scalability. By seamlessly integrating cutting-edge technology with user-centric design, it empowers businesses to streamline operations, enhance productivity, and drive sustainable growth. Tailored to meet the dynamic demands of modern markets, our solution ensures seamless adoption with minimal disruption, delivering measurable results and long-term value.

Coordinate the integration of the Group’s product specialist, ensuring seamless collaboration and effective communication throughout the process.

Engage with customers as needed to address their inquiries and provide assistance.

Proficiency in the Personal Sector offerings of La RIBA products and services is essential to effectively address the distinct financial

include structuring and reviewing financial instruments to ensure conformity with Shariah law, collaborating with legal and compliance teams to implement governance frameworks, and providing expert guidance to stakeholders on Shariah-related matters. Proficiency in Arabic and familiarity with Islamic commercial jurisprudence are advantageous.

We are seeking a highly motivated professional to oversee and enhance our customer relationship management initiatives. The ideal candidate will be responsible for maintaining and improving customer satisfaction, streamlining communication channels, and analyzing customer feedback to identify trends and opportunities for growth. This role requires a strong understanding of CRM systems, exceptional interpersonal skills, and the ability to develop strategies that foster long-term client loyalty.

include assigning tasks, monitoring progress, and providing guidance to enhance team performance and achieve collective goals. Candidates must possess strong leadership skills, excellent communication abilities, and the capacity to motivate and develop team members. Proficiency in conflict resolution and decision-making is essential, along with a track record of driving results through effective delegation and resource management. Prior

Requirements

and demonstrate the ability to promptly offer these solutions, whether in response to immediate needs or as part of proactive initiatives.

Develop and execute strategic marketing initiatives to acquire new business while fostering and expanding existing client relationships. Additionally, oversee and align marketing strategies across the Group’s diverse business portfolio.

Oversee compliance with established risk service protocols and guidelines to maintain consistency and reliability.

Accountability for Business Management encompasses 30% of the role, requiring diligent oversight of all operational activities to ensure alignment with strategic objectives. This responsibility involves monitoring performance metrics, conducting regular audits, and addressing deviations promptly to maintain efficiency and compliance. The position demands a proactive approach to identifying risks and implementing corrective measures to support sustainable growth and operational excellence.

Conduct thorough research to identify and pursue new business opportunities within the La RIBA target list, ensuring consistent follow-up to maximize potential engagements.

Assess and determine key La RIBA customers by applying the Customer Prioritization Guidelines to evaluate their current and future value to the organization.

The incumbent will compile all necessary data required to evaluate and process credit applications. The position entails entering critical information, including judgmental factors, while collaborating closely with the La RIBA team, SME Credit, and Product specialists.

Monitor and maintain the quality of the portfolio by leveraging “Condition of Sanction” triggers whenever feasible, ensuring full compliance with Risk Management (RM) guidelines and established Bank policies.

Oversee the “Early Warning List” customer portfolio to mitigate risk in accordance with guidance from Headquarters and Regional directives.

Ensure strict compliance with all established procedures and guidelines outlined in the BB RMCD framework.

Role/person specification

of business owners and key individuals.

The position demands a comprehensive grasp of the Group’s policies and strategic frameworks, particularly in alignment with customer-centric requirements.

We are seeking a highly motivated candidate to fill a critical role that requires strict adherence to all outlined duties and qualifications. The position demands full compliance with every specified responsibility and prerequisite, ensuring diligent execution of all tasks. Ideal applicants must meet every requirement without exception, demonstrating unwavering commitment to the outlined expectations. This role is essential, and candidates must be prepared to fulfill all obligations with precision and professionalism.

Requires strong expertise in the following areas:

Business Banking professionals deliver comprehensive financial solutions tailored to the needs of corporate clients, including small and medium-sized enterprises, large corporations, and institutional entities. They assess clients’ financial requirements, offer strategic guidance on banking products and services, and facilitate access to credit facilities, treasury management, and cash management solutions. Additionally, they identify opportunities to deepen client relationships through cross-selling of additional banking products while ensuring compliance with regulatory standards and internal policies. Strong analytical skills, exceptional interpersonal abilities, and a deep understanding of commercial banking are essential for success in this role.

Proficiency in Islamic banking principles, including Sharia-compliant financial products, is essential for this role. Candidates must demonstrate a deep understanding of concepts such as profit-and-loss sharing, asset-backed financing, and avoidance of interest-based transactions. Familiarity with Islamic banking products like Surabaya, ISARA, Mishawaka, and Sunk is required. The ability to apply these principles in financial decision-making and advisory contexts is crucial. Prior

Preferred Qualifications

candidates will have a Bachelor’s degree in a related field, coupled with at least three years of hands-on

Experience

in a comparable role, demonstrating proficiency in key technical skills. Strong problem-solving abilities and meticulous attention to detail are essential, along with the capacity to work both independently and collaboratively within a team. Exceptional communication skills, both written and verbal, are required to convey complex ideas effectively, while adaptability and a willingness to learn are highly valued traits. Familiarity with industry-specific tools and methodologies is strongly preferred.

A Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required.

With demonstrated

in [specific field/industry], candidates will be evaluated favorably. Prior involvement in [relevant tasks or roles] is highly advantageous, while expertise in [key skills or tools] is particularly sought after. Familiarity with [industry standards or processes] is considered a significant plus.

With a minimum of five years of proven sales expertise and three years specifically in relationship management, the ideal candidate will bring a wealth of

in driving revenue growth and fostering long-term client partnerships.

Proficient in a broad range of technical and analytical competencies, with a focus on leveraging expertise to drive solutions and enhance performance. Demonstrates strong problem-solving abilities, adaptability to evolving challenges, and a commitment to continuous learning and improvement. Possesses excellent communication and collaboration skills to effectively engage with stakeholders and deliver measurable results. Familiarity with industry-specific tools, methodologies, and best practices to ensure alignment with organizational goals and objectives.

A solid understanding of the bank’s offerings, services, and operational guidelines is essential to effectively perform the

in an Islamic banking environment or related financial services sector is highly advantageous.

We deliver a range of Shariah-compliant financial solutions designed to adhere strictly to Islamic principles. Candidates must hold a degree in Islamic Finance, Economics, or a closely related discipline, alongside at least three years of relevant

in Shariah advisory or product development.

in data analysis, customer service, and sales coordination is essential, along with proficiency in CRM software and tools. The successful applicant will collaborate with cross-functional teams to ensure seamless customer experiences and drive business success through data-driven decision-making.

Experienced professionals sought to oversee and coordinate group efforts, ensuring alignment with organizational objectives while fostering a collaborative and productive work environment.

in a supervisory or managerial role is required.

Qualifications

BA/BSc/HND

Required

5 years

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