Clinical Coordinator (Front desk)
AI summary
Penda Health is hiring a Clinical Coordinator (Front desk) in Nairobi to serve as the first point of contact at its medical centre. The role focuses on delivering a warm, efficient patient experience through front desk coordination, registration, billing, billing support for cash, insurance, SHA and corporate partners, and appointment management. Candidates need a diploma, at least one year of customer-facing experience, and strong communication skills in English and Swahili.
- Front desk coordination and patient experience role in a Nairobi medical centre
- Diploma required with at least 1 year of customer-facing or reception experience
- Must be fluent in English and Swahili with strong communication skills
- Handles registration, billing, insurance, SHA and corporate partner payments
- Apply via Penda Health careers portal at pendahealth.applytojob.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Clinical Coordinator, Front DeskThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Clinical Coordinator (Front desk) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Penda Health and the role in Not specified.
- Add concrete examples related to call_center, Clinical Coordinator, Front Desk, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Clinical Coordinator (Front desk) role in call_center, Clinical Coordinator?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Penda Health before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member
Experience
at surprisingly affordable rates.
Penda is ranked the Best Health Care Firm to work for in Kenya and the #26 Best company to work in Kenya...
Clinical Coordinator (Front desk)
Job Type
Full Time
Qualification
Diploma
1 year
Location
Nairobi
Job Field
Administration / Facilities
Role Summary
The Clinical Coordinator will serve as the first point of contact at the Medical Centre, playing a key role in delivering a warm, efficient, and professional patient experience. The role holder will be responsible for coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation processes. Working closely with clinical and support teams, the Clinical Coordinator will help manage patient inquiries, appointments, and wait times while upholding Penda’s service standards, values, and culture. This role requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.
Key
standards.
Key Qualifications & Attributes
Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
At least 1 year of
in a customer-facing/front desk or reception role
Proven customer service and people skills, with
working directly with clients or patients
Fluent in English and Swahili, with strong verbal and written communication skills
Basic computer literacy, good typing skills and the ability to use digital systems
Strong attention to detail with the ability to multitask in a fast-paced environment
Excellent organizational and time-management skills
Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
Pleasant, professional demeanour with a positive attitude
Check how your CV aligns with this job
Method of Application
Interested and qualified? Go to
Penda Health on pendahealth.applytojob.com
to apply
Build your CV for free.
Download in different templates.
Responsibilities
- Welcome patients warmly and provide a positive, professional experience.
- Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
- Coordinate with clinical and support teams to ensure smooth patient visits.
- Manage wait times and keep patients informed about delays.
- Register patients, take consent and verify medical
Benefits
- accurately.
- Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols.
- Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
- Manage appointments, petty cash, and relevant reporting.
- Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
- Maintain a pleasant, organized, and efficient front desk environment.
- Perform any other assigned tasks aligned to Front Desk operations and patient