Clinical Coordinator (Front desk)
AI summary
Penda is hiring a Clinical Coordinator (Front Desk) for its Medical Centre in Nairobi. The role focuses on welcoming patients, managing front desk operations, handling registration, billing, and appointments, and ensuring a smooth patient experience. A diploma and at least one year of customer-facing experience are required.
- Front desk coordination role at a Nairobi medical centre
- Requires diploma and at least 1 year customer-facing experience
- Involves patient registration, billing, and appointment management
- Deadline: 28 November 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Clinical Coordinator (Front desk) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Penda and the role in Not specified.
- Add concrete examples related to sales, call_center, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Mimus Jobs Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-28.
Source and safety check
- Mimus Jobs Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-28
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Clinical Coordinator (Front desk) role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Penda before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
C
Clinical Coordinator (Front desk)
Jobs Kenya
Full Time
Nairobi
Nairobi
Deadline:
28 November 2026
Posted
August 29, 2026
Role Summary
The Clinical Coordinator will serve as the first point of contact at the Medical Centre, playing a key role in delivering a warm, efficient, and professional patient experience. The role holder will be responsible for coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation processes. Working closely with clinical and support teams, the Clinical Coordinator will help manage patient inquiries, appointments, and wait times while upholding Penda’s service standards, values, and culture. This role requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.
Key
Responsibilities
- Welcome patients warmly and provide a positive, professional experience.
- Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
- Coordinate with clinical and support teams to ensure smooth patient visits.
- Manage wait times and keep patients informed about delays.
- Register patients, take consent and verify medical
Benefits
- accurately.
- Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols.
- Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
- Manage appointments, petty cash, and relevant reporting.
- Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
- Maintain a pleasant, organized, and efficient front desk environment.
- Perform any other assigned tasks aligned to Front Desk operations and patient
Experience
- standards.
- Key Qualifications & Attributes
- Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
- At least 1 year of
- in a customer-facing/front desk or reception role
- Proven customer service and people skills, with
- working directly with clients or patients
- Fluent in English and Swahili, with strong verbal and written communication skills
- Basic computer literacy, good typing skills and the ability to use digital systems
- Strong attention to detail with the ability to multitask in a fast-paced environment
- Excellent organizational and time-management skills
- Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
- Pleasant, professional demeanour with a positive attitude
- Qualifications
- Diploma
- Required
- 1 year
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