Clinical Coordinator (Front Desk) – Locum
AI summary
Penda Health is hiring a Clinical Coordinator (Front Desk) on a locum basis in Nairobi. The role focuses on delivering a warm, professional patient experience by managing front desk operations, registration, billing, appointments, and patient flow. This is a middle-level, full-time locum engagement with a deadline of 30 September 2026.
- Locum front desk role at a Nairobi medical centre
- Focus on patient experience, registration, billing and appointments
- Requires diploma and at least 1 year customer-facing experience
- Full-time engagement with open salary
- Application deadline is 30 September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Clinical Coordinator, Front DeskThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Clinical Coordinator (Front Desk) – Locum evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Penda Health and the role in Not specified.
- Add concrete examples related to call_center, Clinical Coordinator, Front Desk, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Clinical Coordinator (Front Desk) – Locum role in call_center, Clinical Coordinator?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Penda Health before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Job Title: Clinical Coordinator (Front Desk) – Locum
Date Posted: 17/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Penda Health
Industry: Administration
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 30/09/2026
Admin Jobs, Penda Health Jobs.
Role Summary
The Clinical Coordinator will serve as the first point of contact at the Medical Centre, playing a key role in delivering a warm, efficient, and professional patient experience. The role holder will be responsible for coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation processes. Working closely with clinical and support teams, the Clinical Coordinator will help manage patient inquiries, appointments, and wait times while upholding Penda’s service standards, values, and culture. This role requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment. This engagement is on an as-needed basis. Successful locum candidates will be contacted when opportunities become available.
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Key
Responsibilities
- Welcome patients warmly and provide a positive, professional experience.
- Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
- Coordinate with clinical and support teams to ensure smooth patient visits.
- Manage wait times and keep patients informed about delays.
- Register patients, take consent and verify medical
Benefits
- accurately.
- Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols.
- Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
- Manage appointments, petty cash, and relevant reporting.
- Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
- Maintain a pleasant, organized, and efficient front desk environment.
- Perform any other assigned tasks aligned to Front Desk operations and patient
Experience
- standards.
- Key Qualifications & Attributes
- Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
- At least 1 year of
- in a customer-facing/front desk or reception role
- Proven customer service and people skills, with
- working directly with clients or patients
- Fluent in English and Swahili, with strong verbal and written communication skills
- Basic computer literacy, good typing skills and the ability to use digital systems
- Strong attention to detail with the ability to multitask in a fast-paced environment
- Excellent organizational and time-management skills
- Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
- Pleasant, professional demeanour with a positive attitude
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