Client Services Operator
AI summary
Africa Global Logistics (AGL) is hiring a Client Services Operator in Mombasa, Kenya. The role involves managing day-to-day client relationships, coordinating shipment updates, and supporting commercial, warehouse, transport, and finance teams. Experience with port systems is required and the position is full-time at middle level.
- Full-time middle-level role based in Mombasa
- Requires experience working with port systems
- Involves client communication and shipment tracking
- Uses SPOT and Power BI systems for operations
- Deadline to apply is 30/09/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Services Operator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Africa Global Logistics and the role in Not specified.
- Add concrete examples related to driver, sales, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Services Operator role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Africa Global Logistics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Client Services Operator
Date Posted: 16/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Africa Global Logistics
Industry: Logistics
Salary: Open
Location: Mombasa
Country: Kenya
Deadline: 30/09/2026
Logistics Jobs, AGL Jobs. Responsible for managing client requests, providing shipment updates, coordinating with commercial, warehouse, transport, and operations teams, maintaining shipment records, monitoring cargo movements, supporting port and customs processes, and assisting with billing. Requires a Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. The position is based in Mombasa and requires on-site work.
The Customer Service Operator (CSO) is responsible for managing day-to-day operational relationships with clients, ensuring efficient coordination between commercial, operations, warehouse, transport, and finance teams.
Key
Responsibilities
- Client Relationship & Communication
- Manage day-to-day operational relationships with assigned clients.
- Receive, attend to, and follow up on client requests in a timely and professional manner.
- Provide regular shipment status updates to clients and Client Operations Managers.
- Alert the Commercial Operations Manager and clients promptly in case of operational challenges or service disruptions.
- Share supporting documentation and formal communication in the event of disputes.
- Commercial & Quotation Support
- Follow up with the Commercial Team to ensure quotations are signed and confirmed prior to execution.
- Support smooth handover from commercial to operations once business is confirmed.
- File & Documentation Management
- Coordinate account creation for new clients.
- Open shipment files in the SPOT system.
- File and maintain all origin and shipping documents accurately in respective shipment files.
- Update shipment movements in SPOT and/or tracking agent systems.
- Maintain and update various operational status reports and share with relevant stakeholders.
- Operational Coordination
- Prepare and issue Loading Instructions to the Warehouse team.
- Issue container pickup instructions to the Transport Team and follow up on execution.
- Share clearing documents (e.g. Shipping Orders, Customs Entries) with Operations teams to facilitate container gating at the port.
- Nominate containers once gated in port and hand over to the respective vessels.
- Monitor shipment progress using the Power BI monitoring tool
- Port, Customs & Regulatory Processes
- Submit pre-advice using the KPA KWATOS system.
- Follow up on customs release once containers are gated at the port.
- Liaise with relevant parties to resolve port or customs-related delays. Billing & Financial Coordination
- Verify draft invoices before final billing.
- Bill shipment files in line with approved rates and supporting documents.
- Follow up on recovery of shipping line invoices.
- Update sea freight reports accurately and on time.
- Follow up on validated service invoices and dispatch them to the Sarissa team.
- Recover KPA additional charges where applicable.
- Qualifications
- Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Experience
working with port systems (e.g. KPA KWATOS) is an added advantage