Client Services Executive
AI summary
VACKER COMPANY LIMITED is hiring a Client Services Executive in Nairobi to manage client relationships, coordinate advertising projects, and support revenue growth through upselling. The role involves client acquisition, project delivery support, reporting, and issue resolution. Applicants need a bachelor's degree and 2-4 years of client service or account management experience.
- Full-time role based in Nairobi reporting to the Managing Director
- Focus on client acquisition, relationship management, and upselling
- Requires 2-4 years of client service or account management experience
- Bachelor's degree in Business, Marketing, or related field required
- Proficiency in MS Office and knowledge of OOH/DOOH advertising preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Services Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to VACKER COMPANY LIMITED and the role in Nairobi.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Client Services Executive role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research VACKER COMPANY LIMITED before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Client Services Executive
- VACKER COMPANY LIMITED
- Customer Service & Support
- 1 week ago
- Easy apply
- New
- Nairobi
- Full Time
- Manufacturing & Warehousing
- Confidential
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- Job summary
- The Client Service Executive is responsible for ensuring excellent client
Experience
from campaign initiation to completion, while also supporting revenue growth through upselling and identifying opportunities within existing client accounts. This role manages client communication, project tracking, reporting, and ensures all client requests are addressed promptly and professionally.
Min Qualification:
Bachelors
Level:
Mid level
Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location:
Nairobi, Kenya
Job descriptions &
and expertise to make your brand stand out from the competition.
● 2–4 years in client service, account management, or customer support.
Technical Skills:
● Strong communication and interpersonal skills.
● Fundamental knowledge of Out of Home (OOH) and Digital Out of Home (DOOH) advertising technologies, capabilities, and key industry metrics.
● Excellent client handling and relationship building.
● Good organisational and time management skills.
● Ability to manage multiple clients and projects.
● Proficiency in MS Office and reporting tools.
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Requirements
- Location and Travel Nairobi
- Reporting to Managing Director
- Who we are
- Vacker is an outdoor & indoor advertising company based in Uganda & Kenya. With our cutting-edge technology, we can bring your brand to life in both outdoor and indoor environments. From billboards and banners to digital displays and interactive kiosks, our team has the
Roles & Responsibilities
- Bringing new clients on board and growing your client base.
- Participating in bids
- New client acquisition
- Serve as the primary point of contact for clients.
- Build and maintain strong client relationships.
- Respond to client inquiries promptly and professionally.
- Coordinate project execution with internal teams
- Collaborate with the creative and strategy teams to develop compelling advertising proposals and media plans that align with client business objectives
- Ensure projects are delivered on time and to client specifications.
- Follow up on project status and keep clients updated.
- Prepare and deliver project performance reports.
- Track project progress and provide regular updates.
- Document client feedback and ensure it is addressed.
- Handle client complaints and resolve issues promptly.
- Escalate complex issues to relevant teams and ensure resolution.
- Ensure client satisfaction throughout the project lifecycle.
- Identify opportunities for additional projects, renewals, and upsells within existing accounts.
- Present new advertising solutions and packages to clients when appropriate.
- Support Sales team in preparing proposals and pricing discussions.
- Oversee the financial health of assigned client accounts, including tracking campaign budgets, ensuring timely invoicing, and monitoring payment status in coordination with the finance department.
- Help achieve revenue targets through excellent service and relationship management.
- Maintain client files and documentation.
- Prepare client correspondence and meeting notes.
- Support client onboarding and contract management.
Education
● Bachelor’s degree in Business, Marketing or related field.