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Client Relations Assistant

Stratostaff Kenya Contract Posted 2026-08-25
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CountyNairobi CountyCityNot specifiedContractContractPosted2026-08-25Close dateNot specifiedExperienceNot specifiedSourceMyJobMag Kenya
client relations assistantcustomer servicenairobicontractpharmaceutical saleserporder processingstratostaffsalesfactorycall_centerinternship
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AI summary

Stratostaff is hiring a Client Relations Assistant in Nairobi on a three-month contract. The role involves handling customer enquiries, processing orders in the ERP system, coordinating fulfilment, and supporting the sales team. A health-related diploma and pharmaceutical sales experience are required.

  • Three-month contract position based in Nairobi
  • Health-related diploma required, pharmaceutical sales experience preferred
  • ERP order processing and customer service focus
  • Customer care and client relations role

AI job guide

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AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
  • UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Client Relations Assistant evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Stratostaff and the role in Not specified.
  • Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • MyJobMag Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

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Interview preparation

  • What experience makes you a strong fit for this Client Relations Assistant role in sales, factory?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Stratostaff before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
  • contact us
  • At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.
  • Read more about this company
  • Client Relations Assistant
  • Job Type
  • Contract
  • Qualification
  • BA/BSc/HND

Experience

  • Location
  • Nairobi
  • Job Field
  • Customer Care, Success and Service
  • in pharmaceutical sales. The candidate should be customer-focused, detail-oriented, organized, and able to efficiently manage customer orders and enquiries while coordinating with internal teams to ensure timely fulfilment.
  • Previous
  • in sales within a pharmaceutical setup is required.
  • in customer service, order processing, or working with an ERP system is an added advantage.
  • Key Competencies and Skills
  • Excellent customer service and interpersonal skills.
  • Good verbal and written communication skills.
  • Strong attention to detail and accuracy in order processing.
  • Good organizational and time-management skills.
  • Ability to handle customer complaints and enquiries professionally.
  • Ability to work effectively with sales, warehouse, finance, and other internal teams.
  • Basic to good computer literacy and ability to work with ERP systems.
  • Good understanding of pharmaceutical products and customer requirements.
  • Ability to work under pressure and meet deadlines.
  • Professional, courteous, and customer-focused approach.
  • Check how your CV aligns with this job
  • Method of Application
  • Interested and qualified? Go to
  • Stratostaff on jobs.stratostaff.co.ke
  • to apply
  • Build your CV for free.
  • Download in different templates.

Job Purpose

The Client Relations Assistant is responsible for providing efficient and professional support to customers by responding to enquiries, processing orders, coordinating order fulfilment, and addressing customer service requests. The role ensures that customer orders and related information are accurately captured and maintained in the ERP system to facilitate timely and efficient service delivery.

Key

Responsibilities

  • Receive, respond to, and follow up on customer enquiries relating to product orders, product availability, order status, deliveries, complaints, returns, and other service requests.
  • Process customer orders accurately and promptly in the ERP system.
  • Capture, update, and maintain accurate customer and order information in the ERP system.
  • Coordinate with relevant internal teams to facilitate timely picking, packing, invoicing, and fulfilment of customer orders.
  • Monitor the status of customer orders and provide customers with timely updates on deliveries and order fulfilment.
  • Handle customer complaints and returns professionally and escalate complex issues to the appropriate team or supervisor.
  • Maintain accurate records of customer interactions, orders, complaints, returns, and other service-related activities.
  • Support the sales team in maintaining strong customer relationships and ensuring a positive customer experience.
  • Follow established company procedures and policies relating to customer service, order processing, and product handling.
  • Perform any other duties related to client relations and order administration as assigned by the supervisor.
  • Key Performance Areas
  • Performance in this role will be assessed based on:
  • Accuracy and timeliness of customer order processing.
  • Responsiveness to customer enquiries and service requests.
  • Timely resolution and escalation of customer complaints.
  • Accuracy and completeness of ERP records.
  • Timely coordination of order fulfilment and deliveries.
  • Quality of customer service and customer satisfaction.
  • Effective collaboration with internal departments.
  • Contract Period
  • This is a
  • three (3) month position
  • , subject to the terms and conditions of the employment contract.
  • Candidate Profile
  • The ideal candidate should have a health-related academic background, preferably combined with

Requirements

  • Academic & Professional Qualifications
  • Diploma in Pharmacy, Nursing, Clinical Medicine, Medical Laboratory, Public Health, or another relevant health-related field.
  • A qualification in a business-related course is an added advantage.
  • Additional training in customer service, sales, or business administration will be an advantage.
Source and provenanceSource: MyJobMag Kenya. Last checked: 2026-09-14.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.