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Client Experience Executive

Abercrombie Concierge Services Nairobi Full Time Posted 2026-08-07
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CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience5 yearsSourceBrighterMonday KenyaSalaryKSh 30,000 - 45,000 Negotiable
client experience executiveconcierge servicesluxury hospitalityguest relationsnairobifull timemid levelcustomer servicehospitalitycall_centerinternshipentregador
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AI summary

Abercrombie Concierge Services is hiring an experienced Client Experience Executive in Nairobi to deliver premium service to discerning clients. The role involves building strong client relationships, coordinating seamless service delivery, and resolving issues across phone, email, and in-person interactions. Candidates need 5–7 years in luxury hospitality, guest relations, or concierge services, with a degree or diploma in a related field.

  • On-site full-time role in Nairobi with salary KSh 30,000–45,000 negotiable
  • Requires 5–7 years in luxury hospitality, guest relations, or concierge services
  • Experience serving high-net-worth or discerning clients is highly desirable
  • Applications accepted only via the provided Tally form

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists KSh 30,000 - 45,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • Required5+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in hospitality, call_center, internshipThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Client Experience Executive evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Abercrombie Concierge Services and the role in Nairobi.
  • Add concrete examples related to hospitality, call_center, internship, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Client Experience Executive role in hospitality, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Abercrombie Concierge Services before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

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Original source description

Client

Experience

Location: Nairobi, Kenya (On-site)

  • Executive
  • TAYLOR GLOBAL SOLUTIONS LIMITED
  • Customer Service & Support
  • 1 week ago
  • Easy apply
  • New
  • Nairobi
  • Full Time
  • Hospitality & Hotel
  • KSh
  • 30,000 - 45,000
  • Negotiable
  • Share link
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  • Job summary
  • Abercrombie Concierge Services is seeking an experienced Client
  • Executive to deliver exceptional service to discerning clients. Ideal for professionals from luxury hospitality, concierge, or guest relations, you'll build lasting relationships, coordinate seamless service delivery, and create memorable client experiences.
  • Min Qualification:
  • Bachelors
  • Level:
  • Mid level
  • Length:
  • 3 years
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Kenya
  • Job descriptions &
  • Executive (Luxury Hospitality & Concierge Services)
  • Employment Type: Full-time
  • Deliver exceptional experiences. Build a rewarding career.
  • At Abercrombie Services, we believe exceptional service creates lasting relationships. We are looking for an experienced hospitality professional who thrives on exceeding expectations and delivering world-class customer experiences.
  • If you have built your career in luxury hotels, premium hospitality, guest relations, concierge services, executive lounges, travel, or high-end customer service, we'd love to hear from you.
  • This is more than a customer service role—it's an opportunity to become the trusted point of contact for discerning clients while helping shape an exceptional service culture.
  • What You'll Do
  • Deliver outstanding client experiences across every interaction.
  • Build strong relationships with clients through professionalism, empathy, and attention to detail.
  • Respond promptly to client enquiries by phone, email, and in person.
  • Coordinate client requests and ensure seamless service delivery.
  • Resolve issues quickly while maintaining exceptional customer satisfaction.
  • Work closely with internal teams to ensure promises are delivered.
  • Maintain accurate records using CRM and internal systems.
  • Identify opportunities to improve our customer journey and service standards.
  • Consistently uphold the highest levels of professionalism and confidentiality.
  • We're Looking For Someone Who Has
  • Degree or Diploma in Hospitality Management, Tourism, Business or a related field.
  • 5–7 years'
  • in Hospitality Management, Guest Relations, Concierge Services, Front Office, Client Experience, or another premium customer-facing environment.
  • serving discerning or high-net-worth clients is highly desirable.
  • Exceptional verbal and written communication skills.
  • Outstanding interpersonal and relationship-building abilities.
  • Excellent problem-solving skills with calmness under pressure.
  • Strong organisational and time-management skills.
  • High attention to detail and pride in delivering excellence.
  • Self-motivated with minimal supervision.
  • Comfortable using CRM systems and Microsoft Office applications.
  • A genuine passion for hospitality and creating memorable customer experiences.
  • What You'll Love About This Role
  • Work with a growing, service-focused organisation.
  • Opportunity to shape memorable client experiences.
  • Career growth and continuous learning.
  • Collaborative and supportive team environment.
  • Exposure to premium clientele and challenging, rewarding work.
  • We Value People Who
  • Take ownership.
  • Communicate with warmth and professionalism.
  • Think ahead.
  • Solve problems before they become complaints.
  • Care deeply about delivering exceptional service.
  • If you're passionate about hospitality and believe every client interaction should leave a lasting positive impression, we'd love to hear from you.
  • How to Apply
  • Applications are accepted exclusively through the following application form:
  • https://tally.so/r/2EoYgL
  • Please note that applications submitted through LinkedIn Easy Apply will not be considered.
  • One final question before you apply...
  • There are no right or wrong answers. We simply want to understand how you think and how you approach service.
  • Remember: NO ANSWER IS INCORRECT.
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

Client

Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-04.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.