Clearing & Forwarding Manager
AI summary
AGL - Africa Global Logistics is hiring a Clearing & Forwarding Manager based in Nairobi, Kenya. The role leads all clearing and forwarding operations, ensuring efficient customs clearance, import/export processing, regulatory compliance, and customer satisfaction. The position reports to the Head of International Freight Forwarding and involves managing end-to-end cargo movement, stakeholder relationships, and departmental profitability.
- Leads all clearing and forwarding operations in Nairobi
- Ensures customs compliance and regulatory adherence
- Manages relationships with customs authorities and logistics partners
- Responsible for departmental profitability and cost management
- Reports to Head of International Freight Forwarding
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, Logistics ManagerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Clearing & Forwarding Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to AGL - Africa Global Logistics and the role in Nairobi.
- Add concrete examples related to internship, entregador, Logistics Manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Clearing & Forwarding Manager role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research AGL - Africa Global Logistics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Mission Description
Based in Nairobi and reporting to the head of international freight Forwarding, the C&F Manager will be responsible for leading and managing all Clearing & Forwarding operations, ensuring efficient customs clearance, import and export processing, regulatory compliance, operational excellence, customer satisfaction, and profitability. The role oversees the end-to-end movement of cargo through customs and logistics channels while ensuring compliance with local and international trade regulations and alignment with AGL operational standards.
Manage and oversee all import and export customs clearance activities.
Ensure timely processing of customs declarations, permits, licenses, duty payments, and cargo release procedures.
Coordinate sea freight, air freight, road transport, and warehousing activities to ensure seamless cargo movement.
Monitor cargo status and proactively resolve delays, customs issues, and operational bottlenecks.
Ensure compliance with customer SOPs, operational procedures, and service level agreements.
Drive continuous improvement initiatives to enhance operational efficiency and service delivery.
Ensure full compliance with customs laws, revenue authority requirements, and international trade regulations.
Maintain effective working relationships with customs authorities, port authorities, government agencies, and regulatory bodies.
Monitor regulatory changes and ensure timely implementation within operations.
Lead customs audits and ensure accurate record keeping and documentation.
Mitigate operational and compliance risks associated with customs clearance activities.
Build and maintain strong relationships with key customers and stakeholders.
Handle escalated operational issues and customer complaints professionally and efficiently.
Work closely with commercial teams to support customer retention and business development.
Participate in customer reviews and operational performance meetings.
Ensure high levels of customer satisfaction through proactive communication and service excellence.
Monitor departmental profitability and operational costs.
Ensure accurate customer billing and supplier cost management.
Review and approve invoices related to customs duties, freight, transport, and other operational charges.
Develop cost-saving initiatives while maintaining service quality.
Support budgeting, forecasting, and financial performance reporting.
Manage relationships with shipping lines, airlines, transport providers, port operators, customs brokers, and other logistics partners.
Negotiate service improvements and resolve operational challenges with
Monitor supplier performance against agreed service levels.
Lead, coach, and develop the Clearing & Forwarding
Profile
Business Degree
Diploma in Logistics and Distribution or equivalent