Chief Operating Officer
AI summary
Liberty Life is seeking a Chief Operating Officer to provide strategic leadership across General Insurance operations and the Health Business in Nairobi. The role focuses on driving sustainable growth, operational excellence, digital transformation, and high-performance leadership. Candidates need 15 years of insurance experience, including 5 in senior management, plus relevant qualifications.
- Senior executive role leading General Insurance and Health Business operations
- Requires 15 years in insurance with 5 years in senior management
- Focus on strategy, operational excellence, and digital transformation
- Accountability for underwriting, claims, compliance, and profitability
- Bachelor's degree required; Master's and ACII/AIIK are advantageous
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required15+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Chief Operating Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Liberty Life and the role in Nairobi.
- Add concrete examples related to internship, entregador, Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Chief Operating Officer role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Liberty Life before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Job Summary
The role holder will be responsible for providing strategic leadership across the Company’s General Insurance operations department and the Health Business bringing together commercial, technical and operational priorities to deliver sustainable growth, profitability and superior customer outcomes.
Key
Responsibilities
Strategy & Business Performance: Translate the Company’s strategy into clear business and operating priorities across General Business Operations and Health, driving sustainable growth, profitability, retention, customer
Experience
- and operational performance.
- Operational Excellence: Provide executive oversight of core operations, including underwriting, claims, policy administration, client servicing and healthcare operations, ensuring efficient, scalable, customer-focused and commercially sustainable delivery.
- Health Business Leadership: Lead the strategic and operational performance of the Health Business, with accountability for portfolio quality, underwriting, claims, service provider performance, retention and profitability.
- Transformation & Continuous Improvement: Drive process optimisation, automation, digital enablement and data-led decision-making to improve productivity, service quality, turnaround times and cost efficiency.
- Customer & Intermediary
- Champion consistent, high-quality customer and intermediary experiences, addressing service issues and their underlying causes while strengthening relationships with clients, brokers, healthcare providers, reinsurers and strategic partners.
- Risk, Governance & Compliance: Provide oversight of operational, underwriting, claims and third-party risks, business continuity, internal controls, reinsurance and regulatory compliance, including KYC, AML and Data Protection requirements.
- Commercial & Financial Management: Optimise operational profitability, budgets, resources and costs while maintaining appropriate controls, service standards and customer outcomes.
- Leadership & Organisational Capability: Lead and develop a high-performing senior leadership team, building talent, succession capability, accountability and a culture of collaboration, innovation and continuous improvement.
- Stakeholder & Strategic Advisory: Provide the Managing Director with forward-looking insights and recommendations on performance, market opportunities, risks and strategic priorities, while maintaining strong relationships with regulators and key industry stakeholders
- Qualifications
- Bachelors’ degree in a business related eld
- Masters’ degree is an added advantage
- Advanced Diploma in Insurance (ACII or AIIK)
- Member of CII or IIK
- 15 years’
- in the insurance industry, 5 of which should be in senior management
- Competencies
- Strategic and operational leadership
- Insurance operations, underwriting, claims and reinsurance management
- Financial, P&L and business performance management
- Risk management, governance and compliance
- Process improvement and operational excellence
- Digital transformation, automation and change management
- Data analysis, reporting and decision-making
- Commercial acumen and results orientation
- Stakeholder management, communication and influencing
- Customer focus
- People leadership and development
- Problem-solving and strategic thinking
- Integrity and accountability