Chief Commercial Officer - East Africa Cluster
AI summary
CMA CGM is hiring a Chief Commercial Officer to lead the East Africa Cluster commercial growth strategy covering Kenya, South Sudan and Uganda. The role drives market share growth, customer centricity, digital adoption, cross-selling and strategic partnerships from the Nairobi duty station. Regular travel is required across the cluster.
- Senior commercial leadership role covering Kenya, South Sudan and Uganda
- Reports to Africa Region CCO and Cluster Managing Director
- Focus on market share growth, cross-selling and digital transformation
- Duty station is Nairobi with regular regional travel required
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, internship, CommercialThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Chief Commercial Officer - East Africa Cluster evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CMA CGM and the role in Nairobi.
- Add concrete examples related to sales, internship, Commercial, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Chief Commercial Officer - East Africa Cluster role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CMA CGM before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
POSITION
Summary
The Chief Commercial Officer (CCO) is responsible for defining and executing the East Africa Cluster’s commercial growth strategy in alignment with the CMA CGM Group’s overall strategy. The role drives profitable market share growth, customer centricity, commercial excellence, digital adoption, cross-selling, strategic partnerships and business diversification across all countries within the Cluster.
The CCO will lead the commercial transformation of the organization through data-driven decision making, customer-focused solutions, advanced account management practices and the deployment of innovative logistics and shipping offerings. The position plays a critical role in delivering the Group’s growth ambitions through volume expansion, increased customer loyalty, enhanced profitability and strengthened competitive positioning across the East Africa region.
This position reports functionally to the Chief Commercial Officer – Africa Region and administratively to the Cluster Managing Director.
Geographical scope: Kenya, South Sudan and Uganda.
Duty station: Nairobi, Kenya.
Travel requirement: Regular travel is required.
Responsibilities
- Commercial Growth & Market Leadership
- Develop and execute a multi-year commercial roadmap aligned with the Group growth ambitions and Africa Region priorities.
- Deliver sustainable market share growth across all trades, customer segments and countries within the East Africa Cluster.
- Drive profitable volume growth through strategic customer acquisition, account penetration and contract optimisation.
- Lead the identification and development of emerging trade opportunities, logistics corridors and industry verticals.
- Establish strategic partnerships capable of accelerating growth, improving capacity utilisation and strengthening network competitiveness.
- Drive expansion into inland logistics, multimodal solutions and integrated supply chain offerings.
- Customer Centricity
- Champion a customer-centric culture across commercial teams with measurable improvements in customer satisfaction and retention.
- Lead executive engagement with key strategic customers and industry stakeholders.
- Digital Transformation and Commercial Excellence
- Utilize commercial analytics, business intelligence and market data to drive sales effectiveness and forecasting accuracy.
- Sponsor the implementation and adoption of the Group’s commercial tools, dashboards and reporting platforms.
- Foster a culture of continuous improvement through process simplification, automation and elimination of non-value-adding activities.
- Cross-Selling & Group Synergies
- Maximise cross-selling opportunities across CMA CGM, CEVA Logistics and other Group solutions.
- Develop strategy to drive adoption of value-added services (VAS), TBL and integrated logistics solutions to increase customer share of wallet.
- Establish commercial plans that leverage the Group’s end-to-end logistics capabilities to differentiate CMA CGM from competitors.
- Develop strategic account plans focused on multi-product penetration and long-term customer partnerships.
- Performance Management & Accountability
- Develop and monitor commercial KPIs through Group dashboards and performance management tools.
- Conduct structured periodic business reviews covering revenue, margin, market share, customer performance and growth opportunities.
- Lead corrective action plans when commercial performance deviates from targets.
- Foster a high-performance culture driven by accountability, results orientation and continuous learning.
- Strategic Leadership
- Provide inspirational leadership to commercial teams across the East Africa Cluster, fostering a culture of accountability, collaboration, innovation and high performance.
- Contribute to the Cluster’s overall business strategy, transformation initiatives and long-term growth agenda.
- Drive talent identification, succession planning and capability development initiatives to ensure business continuity and future leadership readiness.
- Promote change management initiatives and support the implementation of Group strategic projects.
- Foster a culture of innovation, agility, collaboration and continuous improvement.
- Lead workforce planning initiatives to ensure optimal organizational structures, skills and resources are in place to support future business growth.
- Champion employee engagement initiatives and foster an inclusive work environment where individuals are empowered to contribute and grow.
- Monitor and improve commercial team productivity, effectiveness and capability through regular assessments, feedback and targeted development actions.
- SKILLS AND QUALIFICATIONS:
- Minimum 10 years of progressive commercial leadership
Experience
within shipping, logistics, supply chain, transportation or related industries.
At least 5 years in a senior regional leadership position with responsibility for multiple countries or business units.
Knowledge of the shipping industry will be an added advantage.
Proven track record of delivering transformational growth programmes, market share expansion and commercial turnaround initiatives.
Demonstrated success in customer-centric strategy implementation and digital commercial transformation.
Demonstrated
in preparation of annual budgets and forecasts for future lifting volumes
Excellent analytical, presentation, follow up, decision-making, problem-solving, team-building, interpersonal, negotiation, conflict-management and time-management skills.
Excellent communication (verbal and written) skills to technical and non-technical audiences of various levels in the organization; ability to explain technical features to non-technical audiences and vice-versa. Ability to communicate and explain new or updated processes to Agencies and various audiences.
Resourceful and proactive in gathering information and sharing ideas.
Proven negotiation and conflict-management skills.
Ability to work in an international environment including travelling abroad on assignments.
Cultural awareness, sensitivity to culture and customs.