Central Field IP Network Sectional Engineer

Central Field IP Network Sectional Engineer

HCS Affiliates Group

·

Consulting

Full Time

Nairobi

Nairobi

Deadline:

30 October 2026

Posted

August 4, 2026

Role Profile

Report directly to the Senior Engineer overseeing MAN and Field Reporting initiatives, ensuring alignment with project goals and operational standards.

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Head of Enterprise Technical Support reports to the Secondary Reporting line, providing oversight and strategic direction for technical support operations within the enterprise.

The Technology department is responsible for overseeing the organization’s technological infrastructure, systems, and digital solutions to ensure operational efficiency, security, and innovation across all business functions. This team manages hardware, software, networks, and cybersecurity protocols while providing technical support, system maintenance, and strategic guidance to enhance productivity and safeguard data integrity. Additionally, they collaborate with other departments to implement and optimize technology solutions that align with business objectives and drive continuous improvement in digital capabilities.

As an Individual Contributor, this role demands a high level of autonomy and accountability, requiring you to drive results independently while collaborating effectively with cross-functional teams. Your primary

Responsibilities

include analyzing complex data, developing innovative solutions, and executing strategic initiatives with minimal supervision. This position necessitates strong analytical skills, proficiency in relevant tools and methodologies, and the ability to communicate insights clearly to stakeholders. Additionally, you will play a key role in identifying process improvements and contributing to the overall success of the team’s objectives.

Job summary/ Job purpose/ Role Intent:

The Field Sectional IP Network Engineer will be tasked with maintaining MAN network availability and customer uptime KPIs by performing on-site power-related maintenance for designated MAN nodes, ensuring service quality and continuity in alignment with company KPIs while adhering to budgetary constraints. Additionally, the role will involve executing feasibility assessments and implementations, as well as handling billing-related disconnections and reconnections of ISDN and PSTN circuits at the MAN level.

The position reports directly to the Senior Director of Human Resources, serving as a key member of the HR leadership team within the organization’s structure.

Our scope of work encompasses a multifaceted team whose composition is tailored to the project’s demands, fostering a collaborative environment that drives innovation and efficiency.

This position entails managing a team of zero direct reports, focusing solely on individual contributions and

within the role.

The role does not involve overseeing any indirect reports, meaning no employees report to the direct reports under this position.

The position does not oversee any external personnel, including contractors, consultants, or outsourced service providers.

Oversee a diverse range of critical tasks encompassing strategic planning, operational execution, and team leadership to ensure organizational objectives are met efficiently and effectively. Facilitate cross-functional collaboration by coordinating efforts across departments, fostering alignment with company goals, and promoting a culture of accountability and continuous improvement. Develop and implement policies, procedures, and performance metrics to optimize workflows, enhance productivity, and drive measurable results. Manage budgets, allocate resources, and prioritize initiatives to maximize return on investment while maintaining fiscal responsibility. Lead performance evaluations, talent development programs, and succession planning to cultivate a high-performing workforce capable of adapting to evolving business demands. Additionally, serve as a key liaison with stakeholders, providing transparent communication, resolving escalated issues, and championing initiatives that bolster organizational growth and sustainability.

Ensure continuous MAN availability by proactively maintaining the power supply of the nodes.

Efficiently handle and resolve MAN and Switch power-related faults assigned to you, ensuring adherence to the agreed service level agreements (SLAs).

Facilitating critical progress updates throughout the restoration process to maintain transparent and comprehensive communication with the customer.

Perform feasibility assessments, implement ISDN and PSTN circuits, and manage their disconnection and reconnection as required.

The role involves developing and maintaining comprehensive documentation for customer setup processes. This includes creating, updating, and organizing detailed guides to ensure seamless onboarding and configuration for clients. Strong attention to detail and clear communication skills are essential to produce accurate and user-friendly instructions. Proficiency in technical writing and familiarity with the company’s products or services are required to effectively support customer success.

Ensure a secure work environment by adhering strictly to HSE guidelines, established engineering standards, documented procedures, and all applicable legal regulations.

Monitor individual performance metrics and develop strategic recommendations to enhance productivity and effectiveness.

Oversee network expenditures, ensuring alignment with financial objectives set by the Finance department.

Performs other duties and

as assigned or delegated by the line manager from time to time.

Principal Outputs for this role

Administer fuel consumption in compliance with the designated monthly allocation.

Submit monthly Street MAN power meter readings to the Finance department no later than the 20th of each month.

Achieving an exceptional network performance benchmark, Nairobi Means demonstrated an outstanding average availability of 99.65% throughout the entire year.

Ninety percent of Nairobi’s Means are expected to meet the specified Power performance targets.

Ninety percent of Nairobi-based Means achieve a Power performance rating exceeding ninety percent.

Within two hours of bill payment, 80% of disconnected lines must be restored.

Customer service level agreement (SLA) compliance requires that 80% of all provisioning and deactivation cases assigned to the role be resolved within a 24-hour timeframe.

To ensure operational efficiency, the incumbent must resolve 80% of reported faults within a four-hour timeframe.

Perform quarterly routine maintenance on all MAN nodes and submit detailed assessments of their power autonomy status along with corresponding recommendations for each node.

Complete assigned Feasibility tickets must be resolved within a 24-hour timeframe to ensure timely project progression and adherence to deadlines.

Holders of a relevant degree or equivalent professional experience, along with demonstrated expertise in the field, are strongly encouraged to apply. A minimum of three years of hands-on

to drive efficiency, reduce waste, and elevate overall productivity. A commitment to continuous learning and adaptability is essential to meet evolving challenges and maintain a competitive edge in the organization.

Seasoned professionals with extensive knowledge across diverse domains are encouraged to apply. Candidates should possess a broad and deep understanding of specialized fields, ensuring a well-rounded and comprehensive skill set. Demonstrated expertise in multiple areas is highly valued, reflecting the ability to navigate complex challenges with proficiency and insight.

Self-motivated.

Seeking a candidate who demonstrates strong analytical reasoning and innovative problem-solving abilities, with excellent communication skills and a proven track record in project management. Must exhibit proficiency in data analysis, strategic planning, and leadership to drive team success and optimize operational efficiency. Familiarity with industry-specific software and tools is essential, along with the capacity to adapt to evolving business needs and technological advancements. Exceptional organizational skills, attention to detail, and a commitment to continuous professional development are required to excel in this dynamic role.

Technical competencies encompass a broad range of specialized skills and knowledge essential for performing job duties effectively. These competencies typically include proficiency in specific software, programming languages, systems analysis, and troubleshooting methodologies. Candidates are expected to demonstrate expertise in relevant technical domains, such as database management, network administration, or cybersecurity, depending on the role’s requirements. Strong problem-solving abilities, attention to detail, and the capacity to adapt to evolving technologies are also critical. Additionally, familiarity with industry standards, best practices, and compliance regulations may be necessary to ensure operational excellence and alignment with organizational objectives.

Proficiency in the installation and maintenance of power equipment through hands-on

include identifying emerging trends, cultivating a culture of experimentation, and collaborating across teams to transform visionary concepts into tangible outcomes. Applicants must demonstrate a proven track record of innovation, strong analytical skills, and the ability to inspire teams to embrace change and explore uncharted possibilities. Proficiency in leveraging data-driven insights and emerging technologies is essential for success in this role.

Eager to pioneer innovative ideas and frameworks for addressing existing and emerging challenges, fostering an organizational culture where creative solutions are not just encouraged but actively sought by all team members to enhance performance and drive new business opportunities.

Oversight of potential risks is a critical component of this role, requiring vigilant assessment and strategic mitigation to safeguard organizational assets and objectives.

include identifying emerging risks, analyzing their potential impact, and implementing proactive measures to minimize exposure. The position demands meticulous attention to detail, strong analytical skills, and the ability to develop and enforce risk management policies and procedures. Additionally, collaboration with cross-functional teams is essential to ensure comprehensive risk coverage and alignment with broader business goals.

Evaluate calculated risks by weighing potential organizational and stakeholder considerations, then pinpoint areas of risk to develop contingency strategies accordingly. Foster a culture of innovation by motivating teams to pursue new business opportunities proactively.

Analytical Thinking involves systematically evaluating information and data to derive logical conclusions and make informed decisions. This skill requires the ability to break down complex problems into smaller components, identify patterns, and assess potential solutions with precision. Professionals demonstrating strong analytical thinking can navigate ambiguous situations, prioritize tasks effectively, and communicate insights clearly to stakeholders. It demands attention to detail, a methodical approach, and the capacity to interpret numerical and qualitative data accurately.

Analyze and discern patterns or relationships between disparate circumstances, extracting critical or fundamental challenges within intricate scenarios. This involves employing innovative, abstract, or inductive reasoning to uncover meaningful insights.

Actively fosters and maintains professional relationships across various internal and external stakeholders. Serves as a liaison to convey information, address inquiries, and facilitate collaboration between departments, teams, or external partners. Ensures clear, timely, and effective communication both verbally and in writing to uphold transparency and alignment with organizational objectives. Demonstrates strong interpersonal skills in negotiating, mediating, and resolving conflicts while promoting a cooperative and productive work environment.

The job involves establishing and maintaining crucial internal and external relationships that are vital to the organization’s success. These connections include interactions with senior leadership, department heads, key external partners, and stakeholders to ensure alignment, collaboration, and effective communication. The role emphasizes building trust, fostering partnerships, and leveraging these relationships to drive strategic initiatives and achieve business objectives.

We seek a collaborative professional to engage with both internal teams and external stakeholders, fostering effective communication and partnerships across all levels. This role requires interfacing with colleagues, clients, vendors, and other key contacts to ensure alignment, address inquiries, and facilitate smooth operations. Strong interpersonal skills and the ability to build rapport with diverse groups are essential for success in this position.

To articulate the purpose behind the communication efforts and to specify the frequency of those communications.

Technology and business functions are integral to our internal operations, driving innovation and efficiency across the organization. These roles require a blend of technical expertise and strategic insight to support critical processes, optimize performance, and align with overarching business objectives. Candidates must demonstrate proficiency in relevant tools and methodologies while collaborating closely with cross-functional teams to deliver impactful solutions.

include analyzing workflows, identifying opportunities for improvement, and implementing technology-driven enhancements to enhance productivity and scalability.

Engaging with key stakeholders and clients forms a critical component of this role, ensuring their needs and expectations are effectively addressed.

Proficient vendors specializing in MAN (Multi-Service Access Network) components and power-related spares are sought. These suppliers must demonstrate expertise in delivering high-quality telecommunications and networking equipment, along with essential power infrastructure components to support seamless operations.

Frequently, we engage in information exchange, collaborative problem resolution, and project execution as integral components of our workflow.

Actively facilitates the dissemination and exchange of information on a regular basis.

Regular dissemination of information ensures ongoing communication and updates among team members and stakeholders. This includes sharing relevant data, progress reports, and key developments promptly to maintain transparency and facilitate coordinated efforts.

Responsible for coordinating and streamlining processes to ensure efficient workflows and seamless integration of tasks. Must demonstrate strong capabilities in planning, organizing, and aligning resources to meet project objectives. Requires meticulous attention to detail and the ability to manage multiple priorities while maintaining high standards of execution.

We are seeking a dynamic professional capable of addressing complex challenges and devising effective solutions to intricate problems. This role demands a strategic mindset, analytical prowess, and the ability to navigate obstacles with creativity and precision. The ideal candidate will excel in identifying root causes, evaluating potential remedies, and implementing sustainable resolutions to ensure operational excellence and mitigate risks. Strong problem-solving skills, adaptability, and a proactive approach are essential to thrive in this position.

Provide two to three examples of the key challenges and obstacles this position is designed to address, along with the specific ways the role contributes to reso

Experience

in a comparable role is typically required, complemented by a proven track record of successful project delivery. Familiarity with industry standards and best practices is essential, as is the ability to work independently while contributing effectively within a collaborative team environment. Strong problem-solving skills and meticulous attention to detail are also critical for success in this position.

Holds a Bachelor’s degree or a higher-level Diploma in Telecommunications, underpinned by specialized training in technology or engineering disciplines.

Demonstrates strong competency in utilizing Microsoft Office Suite applications, including Word, Excel, and PowerPoint.

Possession of a valid Kenyan driving license is mandatory for this role.

A minimum of three to five years’

within the telecommunications sector is required.

Strong organizational abilities are essential, along with a minimum of one to two years of hands-on technical

acquired in a large national network setting.

Demonstrated capability in organizing and prioritizing both individual and team tasks effectively.

Maintains composure and performs effectively in high-pressure situations.

Demonstrates strong collaboration skills and works effectively in a team-oriented environment to achieve shared objectives.

Constantly striving for enhancement, this role emphasizes ongoing progress and refinement across processes, systems, and practices, ensuring sustained growth and operational excellence through proactive analysis and strategic adjustments. Regularly evaluating performance metrics, identifying inefficiencies, and implementing innovative solutions are key

is required.

Possesses a solid understanding of SIP protocol and hands-on

collaborating with SIP service providers.

Proficiency in routing and switching is essential, along with practical

in configuring routers and switches from multiple vendors.

Candidates must possess a Cisco certification or an equivalent qualification in IP Networking.

We seek a candidate with strong functional competencies to drive operational excellence and deliver measurable results. The ideal professional will demonstrate expertise in key areas such as process optimization, strategic planning, and cross-functional collaboration to enhance team performance and business outcomes. Proficiency in data analysis, problem-solving, and stakeholder management is required, along with the ability to translate complex concepts into actionable insights.

in leading initiatives, managing projects, and implementing best practices to improve efficiency and effectiveness is essential. Candidates must possess excellent communication skills, adaptability, and a commitment to continuous learning to stay ahead in a dynamic environment.

We collaborate closely with colleagues across various departments to achieve shared objectives, ensuring seamless communication and a unified approach to problem-solving. Our teamwork fosters an environment where diverse perspectives are valued, leading to innovative solutions and enhanced productivity. Regular meetings and collaborative tools are utilized to align efforts, track progress, and address challenges collectively. Strong interpersonal skills and a commitment to mutual support are essential to maintain cohesion and drive success in our dynamic work environment.

Actively fosters a collaborative workplace where team members work together harmoniously, embracing shared accountability. By consistently evaluating objectives and priorities, teams consistently achieve exceptional performance standards.

We are seeking a dynamic professional committed to fostering innovation through creative problem-solving and forward-thinking strategies. The ideal candidate will drive the development and implementation of groundbreaking solutions that enhance efficiency, productivity, and competitive advantage.