Technical Support Representative
AI job insight
Teleperformance is hiring a full-time, onsite Technical Support Representative in Nairobi. The role provides member support by phone and chat, resolves issues involving connected fitness equipment and home networks, and uses AI-assisted tools to improve resolution and customer satisfaction.
- Full-time, onsite position in Nairobi.
- Provides member support by phone and chat and escalates complex cases.
- Troubleshoots connected fitness equipment and home network or Wi-Fi issues.
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Teleperformance is hiring a full-time, onsite Technical Support Representative in Nairobi. The role provides member support by phone and chat, resolves issues involving connected fitness equipment and home networks, and uses AI-assisted tools to improve resolution and customer satisfaction.
- Full-time, onsite position in Nairobi.
- Provides member support by phone and chat and escalates complex cases.
- Troubleshoots connected fitness equipment and home network or Wi-Fi issues.
- Two years of experience is listed; 6+ months in relevant service or sales work is preferred.
- Requires a high school diploma or equivalent; relevant certifications are a plus.
- Teleperformance warns candidates never to pay for notarisation, certificates, or assessments.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Support Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Teleperformance and the role in Nairobi.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Support Representative role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Teleperformance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
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TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.
Technical Support Representative | TP Kenya
Job Type: Full Time
,
Onsite
Qualifications
BA/BSc/HND
,
Diploma
High school diploma or equivalent; relevant coursework or certifications a plus
6+ months of contact center, customer service, or retail sales experience preferred
Comfortable troubleshooting connected fitness equipment and basic home network/Wi-Fi connectivity issues
Proficient using AI-assisted support tools (e.g., agent-assist software) alongside traditional systems
Strong verbal and written communication skills; professional, patient, and courteous phone/chat presence
Ability to navigate multiple systems and applications simultaneously while staying focused on the member
Comfortable with sales-oriented conversations, including identifying save opportunities and recommending relevant parts/accessories
Problem-solving mindset with the flexibility to think beyond the script when a standard fix doesn't apply
Flexibility to work a full-time schedule, including evening and weekend shifts
Adaptability to new technology and process changes, including participating in phased tool rollouts
Check how your CV matches this job
Method of Application
- Interested and qualified candidates should apply using the Apply Now button below.
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- Download in different templates.
Experience
2 years
Location: Nairobi
Job Field: Customer Care, Success and Service
Key Job Responsibilities
Deliver prompt, empathetic, and effective support across phone, chat, and other member-facing channels
Diagnose and resolve technical issues with connected equipment, escalating complex cases with clear documentation
Use AI-assisted tools to speed resolution and improve first-contact resolution, while still applying independent judgment
Identify opportunities to save at-risk memberships and recommend applicable parts or accessories, supporting saved-sale and parts attachment goals
Maintain accurate, detailed case documentation to support root-cause and trend analysis
Build and maintain a working knowledge of current products, features, and known issues as they evolve
Advocate for members by surfacing recurring pain points and friction to team leads and cross-functional partners
Contribute to a high CSAT experience by owning the full interaction, not just the immediate fix
Participate in coaching, huddles, and skill-building tied to team performance targets
Stay current on new tools and workflows introduced through ongoing technology rollouts