Job in Kenya
Care Manager – Call Centre Agent
CountyNairobiCityNairobiContractFull TimePosted2026-09-04Close dateNot specifiedExperience2 yearsSourceJobWeb Kenya
care managercall centre agenthealth insurancecase managementnairobifull timeclinical officercustomer servicecall_centerinternshipCare ManagerCall Centre Agent
AI summary
Minet Kenya is hiring a Care Manager – Call Centre Agent in Nairobi to manage healthcare case management, pre-authorization, cost containment, and 24-hour call centre operations. The role focuses on quality care delivery, customer experience, and clinical support for insured clients. Candidates need a clinical background and health insurance experience.
- Full-time role based in Nairobi, Kenya
- Combines clinical case management with call centre operations
- Requires diploma in Nursing or Clinical Medicine
- Minimum 2 years’ experience in Health Insurance Operations
- Involves cost containment and provider negotiations
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Care ManagerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Care Manager – Call Centre Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Minet Kenya and the role in Nairobi.
- Add concrete examples related to call_center, internship, Care Manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Care Manager – Call Centre Agent role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Minet Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Purpose for the Job
- The main purpose for the job is to ensure that Minet clients receive quality healthcare at the most reasonable cost, enhance customer
Experience
- and offer clinical support to the business.
- Duties and Responsiblities
- Case management & Pre-authorization
- Timely adjudication and issuance of approval letters as per policy guidelines.
- Ensure that all admitted patients are visited and case management process is compliant to ISD protocol.
- Management of Special Cases & Arbitration.
- Management of ACOS & ALOS.
- Manage local and abroad evacuations.
- Cost containment
- Enforcement of rates, Discount negotiations, Client Advisory, Step down management, Discharge planning, Homecare management.
- Call Centre Management
- Effective management of the 24-hour call Centre. Ensure seamless access to care.
- Professional, accurate and timely responses to clients.
- Attend to customer feedback/complaints.
- Timely escalation and reporting of any incidences.
- Maintain desired call drop rate.
- Enhance Customer
- Establish and maintain good relationships with internal and external stakeholders such as Health care service providers, Insurers, Contracted providers etc.
- Referral to CDM Programs
- Process Management
- Preparation of relevant reports
- Any other duty as may be assigned by the supervisor.
- Key Result Areas
- The accountability areas are as follows:
- Case Management visits to all Funded and insured clients.
- Call Centre support – Customer service.
- Cost Management / Cost containment
- Customer satisfaction.
- Team Cohesion.
- Key Competencies
- The accountability areas are as follows:
- Knowledge of Insurance practice.
- Outstanding Decision-making skills.
- Interpersonal skills.
- Strong Negotiation skills.
- Report writing skills.
- in Health Insurance Operations.
Knowledge and Skills
- Required
- Clinical /Medical background & knowledge.
- Data Analytics & Computer Literacy.
- Time Management .
- Excellent verbal and written communication skills.
- Solution Oriented.
- Professional and Academic Qualifications
- The jobholder must possess:
- Diploma in Nursing or Clinical medicine, B.Sc. Health Systems Management will be an added advantage.
- 2 years’
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-09-11.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.