Call Centre Nursing Executive
AI summary
CIC Insurance is hiring a Call Centre Nursing Executive in Nairobi to respond to medical emergency calls, support insured members, and issue inpatient and outpatient approvals. The full-time, entry-level role requires a KRCHN Diploma in Nursing or Clinical Medicine, at least 3 years in a busy healthcare environment, and 1 year in a medical call centre. Apply by 30/10/2026.
- Full-time, entry-level role based on-site in Nairobi at CIC Insurance.
- Respond to medical emergency lines and ensure 24-hour call centre coverage.
- Issue inpatient and outpatient approvals for admissible insured-member requests.
- Requires KRCHN Diploma in Nursing or Clinical Medicine plus Customer Experience training as an advantage.
- Minimum 3 years in a busy health environment with 1 year in a medical call centre unit.
- Application deadline: 30/10/2026.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Nursing, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Centre Nursing Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CIC Insurance and the role in Not specified.
- Add concrete examples related to call_center, Nursing, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-30.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Centre Nursing Executive role in call_center, Nursing?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CIC Insurance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Call Centre Nursing Executive
Date Posted: 17/09/2026
Job Type: Full Time
Job Level: Entry
Employer: CIC Insurance
Industry: Medical
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 30/10/2026
Medical Jobs, CIC Insurance Jobs. Responsible for responding to medical emergency calls, providing customer support to insured members, issuing inpatient and outpatient approvals, handling medical queries. Requires a Diploma in Nursing or Clinical Medicine (KRCHN), at least three years’
Experience
- in a busy healthcare environment, and one year’s
- in a medical call centre. The position is based in Nairobi and requires on-site work.
- About the Role
- To provide general customer service in respect to medical business customers.
- Key
- Required:
- Diploma in Clinical Medicine/Nursing (KRCHN)
- Customer
- training will be an added advantage.
- Minimum of 3 years of
- in busy health environment with 1 year of
- in Medical call centre management unit.
Responsibilities
- Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Share daily/weekly and monthly reports as may be required from time to time.
- Participate in cost management initiatives/strategies that have been put in place by the business.
- Handle customer service issues and queries in a timely manner.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
- Qualifications
- Essential Knowledge/Skills and