Call Centre Agent
AI summary
Codirect Courier and Fulfilment Centre is hiring a proactive Call Centre Agent in Nairobi for a 3-month casual role with possible extension. The agent will handle inbound and outbound calls, respond to inquiries and complaints, provide accurate service information, update customer records, and escalate unresolved issues. Strong communication, listening, and problem-solving skills are required, with prior call centre or customer service experience and computer literacy considered an added advantage.
- 3-month casual role with possible extension based on performance
- Inbound and outbound customer call handling in Nairobi
- Customer service and call centre experience is an added advantage
- Requires strong verbal and written communication skills
- Computer literacy and call centre system familiarity are an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, part_time, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Casual contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Centre Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Codirect Courier And Fulfillment Center and the role in Nairobi.
- Add concrete examples related to call_center, part_time, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Centre Agent role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Codirect Courier And Fulfillment Center before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Codirect Courier and Fulfilment Centre is seeking a proactive and customer-focused Call Centre Agent to join our team in Nairobi. This is a casual position for a duration of 3 months, with the possibility of extension depending on performance. The successful candidate will be responsible for handling customer inquiries, providing accurate information about our services, and ensuring an excellent customer experience.
Key
Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Respond to customer inquiries, complaints, and service requests promptly.
- Provide accurate information on deliveries, orders, and company services.
- Record and update customer information in the system accurately.
- Follow up on customer issues and escalate unresolved matters when necessary.
- Maintain a high level of customer satisfaction at all times.
Requirements
Previous
Experience
- in a call centre or customer service role is an added advantage.
- Excellent communication skills (both verbal and written).
- Good listening and problem-solving skills.
- Ability to work effectively under minimal supervision.
- Computer literacy and familiarity with call centre systems are an added advantage.