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Call Center Officer – Debt Collection

Finley International Limited Nairobi Full Time Posted 2026-09-17
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CountyNairobiCityNairobiContractFull TimePosted2026-09-17Close dateNot specifiedExperience1 yearSourceBrighterMonday Kenya
call center officerdebt collectioncollectionscustomer servicefinancenairobifull timediplomaentry levelkenyasalescall_center
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AI summary

Finley International Limited is hiring a Call Center Officer – Debt Collection in Nairobi to drive timely recovery of outstanding debts, advise customers on payment options, and maintain accurate account records. The role requires a diploma, at least one year of collections or related experience, strong communication skills, and fluency in English. It is a full-time position with standard working hours.

  • Debt collection role in Nairobi with Finley International Limited
  • Requires diploma and at least 1 year of collections or related experience
  • Full-time position with standard working hours
  • Strong English communication and analytical skills required

AI job guide

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AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required1+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Call Center Officer – Debt Collection evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Finley International Limited and the role in Nairobi.
  • Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

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Interview preparation

  • What experience makes you a strong fit for this Call Center Officer – Debt Collection role in sales, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Finley International Limited before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • F
  • Call Center Officer – Debt Collection
  • Finley International Limited
  • Customer Service & Support
  • Today
  • Easy apply
  • New
  • Nairobi
  • Full Time
  • Banking, Finance & Insurance
  • Confidential
  • Share link
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  • Job summary
  • To ensure timely collection of outstanding debts as per agreed terms and limits.
  • Min Qualification:
  • Diploma

Experience

  • Level:
  • Entry level
  • Length:
  • 1 year
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Kenya
  • Job descriptions &
  • in Collection/Credit or Sales and Marketing environment (Diploma
  • (Banking/Credit management background will have an added advantage)
  • ·
  • Strong analytical power,
  • good problem-solving skills and ability to work under immense pressure.
  • ·
  • Good communication and
  • interpersonal skills to manage stakeholders.
  • ·
  • Fluency in both spoken
  • and written English is a must.
  • ·
  • Computer literate &
  • English proficiency.
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

  • Function / Department:
  • Call Center
  • Reports To:
  • Team Manager

Job Purpose

  • To ensure timely collection of outstanding debts as
  • per agreed terms and limits.
  • Key

Responsibilities

  • 1. Perform
  • various duties on assigned accounts such as recording, verification and
  • validation of customer’s details as received from clients.
  • 2. Advise
  • customer on ways of clearing their debts while communicating with them on the
  • importance of paying their debts and consequences of non-payment.
  • 3. Act as
  • a mediator for disputes between customers and principals/Clients
  • 4. Locate
  • and notify customers on defaulted accounts by mail, telephone, or scheduled
  • visits in order to ask for payments
  • 5. Deliberate
  • with customers by telephone or in-person to determine reasons for overdue
  • payments and to review the credit terms for easier settlement of debts.
  • 6. Initiate
  • the clearance process on cleared debts once you receive payment proof and have
  • the same uploaded by the relevant department.
  • 7. Provide
  • customers with their correct account details e.g. balances, account numbers
  • etc.
  • 8. Maintaining
  • data integrity and keep customer details confidential.
  • 9. Attend
  • to customers during scheduled/unscheduled meetings.
  • 10. Record
  • information about the financial status of customers and status of collection
  • efforts in the company’s system.
  • 11. Respond
  • to all correspondences e.g. e-mail, telephone, postal mail.
  • 12. Organize,
  • manage and implement the most suitable debt recovery method and techniques.
  • 13. Negotiate
  • credit extensions if and when required.
  • 14. Preparation
  • of reports as required.
  • Qualifications
  • ·
  • Possession of a Diploma
  • in any field from a recognized institution with at least 1-2 years’
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.