Call Center & Logistics Assistant
AI summary
Focused Human Resource Solutions Limited is hiring a proactive Call Center & Logistics Assistant in Nairobi to manage customer inquiries and bookings, coordinate laundry pickups and deliveries, support riders, and maintain accurate records. The role requires a diploma or certificate, at least 2 years of customer service or logistics experience, and strong communication and organizational skills. Salary is KSh 30,000–45,000.
- Customer service and logistics coordination role in Nairobi
- Requires diploma or certificate and minimum 2 years experience
- Salary range KSh 30,000 to 45,000
- Full-time role, Monday to Friday 8 to 5
- Apply by emailing CV to vacancy@focusedhrsolutions.co.ke
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 30,000 - 45,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center & Logistics Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Focused Human Resource Solutions Limited and the role in Nairobi.
- Add concrete examples related to driver, sales, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center & Logistics Assistant role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Focused Human Resource Solutions Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Call Center & Logistics Assistant
FOCUSED HUMAN RESOURCE SOLUTIONS LIMITED
Customer Service & Support
1 week ago
Easy apply
New
Nairobi
Full Time
Hospitality & Hotel
KSh
30,000 - 45,000
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Job summary
We are seeking a proactive, organized Call Center & Logistics Assistant to handle customer inquiries and bookings, coordinate daily laundry pickups and deliveries, support riders, and maintain accurate records. The ideal candidate ensures exceptional customer service while driving business growth.
Min Qualification:
Certificate
Experience
- Level:
- Entry level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Nairobi, Kenya
- Job descriptions &
- * Diploma or Certificate in Business Administration, Customer Service, Logistics, Sales & Marketing or a related field.
- * Minimum 2 years'
- in customer service, call centre operations, logistics coordination or a similar role.
- *
- coordinating riders, drivers or field teams will be an added advantage.
- * Proficiency in Microsoft Office, Google Workspace, WhatsApp and email.
- *
- using customer databases or logistics/booking systems is desirable.
- Key Competencies
- * Excellent verbal and written communication skills.
- * Strong customer service and interpersonal skills.
- * Good planning, coordination and organizational abilities.
- * Ability to multitask, work under pressure and meet deadlines.
- * Strong attention to detail and problem-solving skills.
- * Sales orientation with the ability to upsell services.
- * High level of integrity, professionalism and confidentiality.
- How to Apply
- Interested candidates who meet the above
Requirements
- Key
- are invited to submit their CV indicating "Call Center & Logistics Assistant" in the subject line to email vacancy@focusedhrsolutions.co.ke
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Responsibilities
- Receive and respond to customer inquiries via phone, WhatsApp, email and other communication channels.
- Process customer bookings and accurately capture customer and service details.
- Coordinate and monitor daily pickups and deliveries to ensure timely service.
- Communicate effectively with customers, riders, drivers and branch teams.
- Handle customer complaints, follow up on service satisfaction and escalate complex issues where necessary.
- Maintain accurate booking, customer and logistics records and prepare daily and weekly operational reports.
- Promote company services by upselling, cross-selling and informing customers about ongoing promotions.
- Monitor service turnaround times and recommend improvements to enhance customer satisfaction and operational efficiency.