Job in Kenya
Call Center Agent
CountyNairobiCityNairobiContractContractPosted2026-08-31Close dateNot specifiedExperience3 yearsSourceBrighterMonday KenyaSalaryKSh 15,000 - 30,000 Negotiable
call center agentcustomer servicedigital marketingnairobicontractmid levellead generationsales supportsalescall_centercall centercustomer service
AI summary
Pen to Paper Writers LTD is hiring a Call Center Agent in Nairobi on a contract basis. The role involves handling customer calls, WhatsApp, email, and social media inquiries, generating leads, promoting books and publishing services, and supporting digital marketing campaigns. Salary is KSh 15,000–30,000 negotiable.
- Contract role based in Nairobi with 8 to 5 working hours
- Salary KSh 15,000–30,000 negotiable
- Requires a Bachelor’s degree and 3 years’ experience
- Involves calls, WhatsApp, email, and social media customer support
- Includes lead generation, sales support, and digital marketing tasks
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 15,000 - 30,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, call centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Pen to Paper Writers LTD and the role in Nairobi.
- Add concrete examples related to sales, call_center, call center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Agent role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Pen to Paper Writers LTD before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
- Call Center Agent
- Pen to Paper Writers LTD
- Customer Service & Support
- 2 days ago
- Easy apply
- New
- Nairobi
- Contract
Education
- KSh
- 15,000 - 30,000
- Negotiable
- Share link
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- Job summary
- Call Agent, Customer Service & Digital Marketing Specialist.
Job Purpose
- To engage customers through calls, WhatsApp, social media and other digital channels; provide excellent customer support; generate and follow up leads; promote company products and services; and contribute to sales growth through effective digital marketing.
- Min Qualification:
- Bachelors
Experience
- Level:
- Mid level
- Length:
- 3 years
- Language Requirement:
- English
- Working Hours:
- Contract - 8 to 5
- Applicant
- Location:
- Nairobi, Kenya
- Job descriptions &
Requirements
- Make outbound calls to prospective and existing customers.
- Receive and respond to customer inquiries professionally.
- Follow up leads and convert prospects into customers.
- Promote books, publishing services and other company products.
- Manage customer communication through phone, WhatsApp, email and social media.
- Handle customer complaints and ensure timely resolution.
- Maintain accurate customer and lead records.
- Create and publish engaging social media content.
- Support Facebook, Instagram, TikTok, WhatsApp and other digital campaigns.
- Generate leads through digital marketing and online engagement.
- Monitor digital campaigns and prepare basic performance reports.
- Conduct market research and identify potential customers.
- Work closely with the sales team to achieve monthly targets.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-12.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.