Call Center Agent Intern
AI summary
Capen Credit Limited, a non-deposit-taking microfinance company, is hiring a Call Center Agent Intern to support customer follow-up, loan collections, and portfolio performance in Western Kenya. The role offers hands-on experience in microfinance and financial services with a salary of KES 15,000 per month.
- Full-time internship with practical microfinance collections experience
- Salary of KES 15,000 per month
- Diploma or Degree required, applicants must be 30 years or below
- Strong communication and customer service skills needed
- Performance-driven environment with career development opportunity
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KES 15,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Agent Intern evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Capen Credit Limited and the role in Not specified.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Agent Intern role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Capen Credit Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
CALL CENTER AGENT INTERN - WESTERN KENYA
Capen Credit Limited
Customer Service & Support
Today
Easy apply
New
Rest of Kenya
Full Time
Banking, Finance & Insurance
Confidential
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Job summary
Capen Credit Limited is a non-deposit-taking microfinance company providing accessible business financing to entrepreneurs. We are looking for a confident, customer-focused, and results-oriented Call Center Agent Intern to support customer follow-up, loan collections, and portfolio performance.
Min Qualification:
Diploma
Experience
- Level:
- Internship & Graduate
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- and develop a career in microfinance and financial services.
- in microfinance is an added advantage.
- Candidates with microfinance
- are highly encouraged to apply.
- Applicants should be 30 years of age or below.
- Key Skills & Competencies
- Excellent verbal communication and active listening skills.
- Strong customer service and negotiation skills.
- Confident and professional telephone manner.
- Ability to handle difficult customer conversations calmly and professionally.
- Strong follow-up and persuasion skills.
- Target-oriented and results-driven.
- Good computer and record-keeping skills.
- Integrity, patience, discipline, and attention to detail.
- Ability to work under pressure and meet daily targets.
- What We Offer
- Practical hands-on
- in customer engagement and microfinance collections.
- Exposure to loan repayment management, customer service, and portfolio performance.
- An opportunity to develop a career in financial services.
- A performance-driven working environment.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- CALL CENTER AGENT INTERN
- Company:
- Capen Credit Limited
- Location:
- Western Kenya
- Employment Type:
- Full-Time
- Salary:
- KES 15,000 per month
- This is a full-time operational position for individuals seeking to build practical
- Diploma or Degree in any relevant field.
- Computer competency.
- Strong communication and customer service skills.
- Previous
Job Purpose
- The Call Center Agent Intern will be responsible for making assigned customer calls, following up on loan repayments, securing repayment commitments, and maintaining accurate call and collection records.
- Key
Responsibilities
- Make assigned customer calls to follow up on loan repayments and outstanding obligations.
- Follow up defaulted accounts, Week One partial payments, and previous-day disbursements as assigned.
- Contact customers early to remind them of upcoming or overdue repayments and encourage timely payment.
- Secure and document realistic Promises to Pay (PTPs) and follow up on agreed payment commitments.
- Handle customer questions and repayment concerns professionally and escalate unresolved issues appropriately.
- Maintain accurate daily records of calls, customer responses, PTPs, and payment outcomes.
- Update assigned collection pipelines and provide timely feedback on customer contact and repayment status.
- Identify customers who may require further intervention and escalate high-risk or difficult accounts to the relevant supervisor.
- Achieve assigned daily call, follow-up, and collection targets.
- Minimum