Call Center Agent
AI job insight
4G Capital is hiring a Call Center Agent in Nairobi to manage collections work queues, contact defaulting customers, handle incoming calls and complaints, and support monthly collection targets. The role requires a diploma or bachelor's degree and one to two years of call center or collections experience in retail or financial services, with fluency in English and Swahili proficiency as an advantage.
- Nairobi-based call center role in fintech collections
- 1–2 years of call center or collections experience required
- Diploma or Bachelor's degree in a business-related field
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4G Capital is hiring a Call Center Agent in Nairobi to manage collections work queues, contact defaulting customers, handle incoming calls and complaints, and support monthly collection targets. The role requires a diploma or bachelor's degree and one to two years of call center or collections experience in retail or financial services, with fluency in English and Swahili proficiency as an advantage.
- Nairobi-based call center role in fintech collections
- 1–2 years of call center or collections experience required
- Diploma or Bachelor's degree in a business-related field
- English fluency required, Swahili is an advantage
- Apply via hris.peoplehum.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to 4G Capital and the role in Nairobi.
- Add concrete examples related to retail, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Agent role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research 4G Capital before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
4G Capital (4th Generation Capital) is Africa's fastest fintech providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt. Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses ...
Call Center Agent
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- Diploma
Experience
1 - 2 years
Location: Nairobi
Job Field: Customer Care, Success and Service
Key Responsibilities
- Action work queues and daily collection portfolios to ensure accounts remain within healthy policy limits.
- Contact defaulting customers to negotiate constructive arrears settlements while upholding quality communication standards.
- Manage incoming calls, resolve complaints, capture accurate call data, and troubleshoot customer requests efficiently.
- Achieve monthly collection targets while adhering to scheduled shifts and break patterns.
- Escalate complex cases (such as deceased or disabled customers) to management for sensitive handling.
- Maintain strong, strategic working relationships with internal teams and external stakeholders.
- The Ideal Candidate
- We are looking for a proactive, goal-oriented self-manager who possesses a passion for customer service and community impact.
- Skills & Requirements:
- Education:
- Diploma or Bachelor’s degree in a business-related field.
- 1–2 years of call center or collections experience in retail or financial services is highly advantageous.
- Language Proficiency:
- Fluent in English (written and verbal); Swahili proficiency is a distinct advantage.
- Technical Skills:
- Computer literacy with exceptional attention to detail, time management, and organizational abilities.
- Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- 4G Capital on hris.peoplehum.com
- to apply
- Build your CV for free.
- Download in different templates.