Social Media Operations Specialist
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Onsite Nairobi role managing daily social media operations and content delivery for brand channels supporting property sales, rental, and accounting service businesses. Duties include topic planning, posting, community engagement, video production coordination, CRM lead logging, and 24-hour and 7-day performance reporting. Open to candidates with a BA/BSc/HND and 1-3 years relevant experience.
- Monthly salary KSh 50,000 - KSh 100,000, full-time onsite role in Nairobi
- Manage brand accounts across content planning, publishing, and community management
- Coordinate video shooting, short-form editing, scripts, subtitles, and cover design
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Onsite Nairobi role managing daily social media operations and content delivery for brand channels supporting property sales, rental, and accounting service businesses. Duties include topic planning, posting, community engagement, video production coordination, CRM lead logging, and 24-hour and 7-day performance reporting. Open to candidates with a BA/BSc/HND and 1-3 years relevant experience.
- Monthly salary KSh 50,000 - KSh 100,000, full-time onsite role in Nairobi
- Manage brand accounts across content planning, publishing, and community management
- Coordinate video shooting, short-form editing, scripts, subtitles, and cover design
- Track 24-hour and 7-day content performance metrics and CRM lead logging
- First-response within 5 working minutes for comments, DMs, and WhatsApp enquiries
- BA/BSc/HND required plus 1-3 years experience in social media or content operations
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 50,000 - KSh 100,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Social Media Operations Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Vellmont Advisory Ltd and the role in Nairobi.
- Add concrete examples related to sales, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Social Media Operations Specialist role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Vellmont Advisory Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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Social Media Operations Specialist
Job Type: Full Time
,
Onsite
Qualifications
BA/BSc/HND
Experience
1 - 3 years
Location: Nairobi
Job Field: Content, Editorial and Journalism
,
Marketing and Communication
Salary Range
KSh 50,000 - KSh 100,000/month
Job Summary
You will take charge of daily operation and content delivery for assigned platforms, brand channels or content verticals. You will follow company SOPs to finish topic planning, content production coordination, posting, community engagement, lead logging and data reporting, supporting lead generation for property sales, rental and accounting service businesses.
Key Responsibilities
- Complete content research, topic drafting, scripts, captions, subtitles, cover design, posting scheduling and cross-platform repurposing following weekly content plans.
- Manage assigned brand accounts or business line content; roles are divided by expertise: content planning, account publishing & community management, video shooting & editing, data analysis and reporting.
- Cooperate with video production staff, submit shot lists, scene requirements and voice-over scripts as required. Candidates with short video shooting and editing skills will take on relevant production tasks.
- Double-check platforms, brand standards, factual details, price validity, landing links, CTAs, Content ID and UTM parameters before posting. No content without full factual verification can go live.
- Monitor comments, direct messages and WhatsApp inquiries per shift roster. Deliver first response within 5 working minutes during business hours, record client demands and complete lead handover promptly.
- Log client information and traffic sources into CRM following standard internal processes. No unauthorised lead transfer or reassignment of lead owners. Property sales leads are handed to the dedicated sales team, rental leads to rental operation staff, and accounting service enquiries to assigned accounting team representatives.
- Track content performance at 24-hour and 7-day intervals post publishing, covering views, watch time, engagement, follower growth, link clicks, inquiries and downstream qualified lead outcomes.
- Submit daily progress updates including completed tasks, pending delays requiring support and next-day work plans. Deliver compiled post links and performance summaries on a weekly basis.
- Comply with rules covering account access permissions, media copyright, client data privacy and brand guidelines. Do not publish unvalidated investment returns, pricing, property availability, service promises or legal & tax advice.
- Performance KPIs
- Complete individual content and account tasks as allocated; team weekly plan delivery rate minimum 95%.
- All published assets contain complete standard metadata, functional links, clear CTAs, full CRM source tags and complete lead handover records.
- Timely response and proper handover for all social media enquiries; zero missed, withheld or arbitrarily reassigned leads.
- Submit verifiable post links and performance data weekly. Reports must include content performance analysis and optimisation actions instead of only post volume counts.
- Overall performance evaluation covers content quality, on-time delivery, genuine engagement, traceable leads and business feedback. Follower targets are calculated per individual account; purchased fake followers or artificial engagement will not be accepted to hit KPIs.
- Minimum Requirements
- Hands-on experience in social media account management, content creation, short video production or community management, with accessible portfolios or live account cases to showcase.
- Proficiency with at least two platforms including TikTok, Instagram, Facebook and YouTube; able to adapt captions and video formats to match platform algorithm and audience preferences.
- Solid written, reading and conversational English for daily work. Kiswahili language ability is highly preferred; Mandarin is an added advantage.
- Skilled in CapCut, Canva or equivalent creative tools. Practical short video shooting and editing experience is a strong plus.
- Strong sense of accountability, fast execution, ability to deliver collaborative multi-person tasks on schedule, and willingness to iterate content strategies based on real performance data.
- Prior content creation experience within real estate, property rental, investment, accounting or local consumer service industries is preferred.
- Check how your CV matches this job
Method of Application
- Interested and qualified candidates should forward their CV to:
- [email protected]
- using the position as subject of email.
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