RapidPro & InForm Community Engagement Consultant

Consultancy - Technology for Development RapidPro & InForm Community Engagement Consultant,Digital Impact Division, Nairobi, Kenya, 12 Months (Remote)

UNICEF - United Nations Children’s Fund

Remote | Nairobi

International

Consultant - Contractors Agreement level

Speaks English

Application deadline: November 03, 2026 (12 days)

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Summary by Impactpool

UNICEF is seeking a RapidPro and InForm Community Manager to enhance user engagement and maintain documentation for these platforms. The role involves managing community interactions, providing user support, and ensuring the operational efficiency of the platforms. The ideal candidate will have a background in communication, technical documentation, and experience with open-source communities. This position is remote and part of UNICEF's Digital Impact Division in Nairobi, Kenya.

Candidate Requirements:

Bachelor’s degree in English, Journalism, Communications or related field

Five years of professional experience in communication and writing

Experience producing detailed technical product documentation

Education/work experience in engineering/technical fields

Experience working with open-source communities

Experience using T4D tools

Outstanding writing skills in English

Strong knowledge of RapidPro and InForm

UNICEF Digital Centre of Excellence seeks a RapidPro and InForm Community Manager to sustain an active, informed and well documented user community for both platforms. The Community Manager will manage community engagement, maintain the knowledge base and documentation on which country offices rely, provide second level user support, and carry out the routine administration required to keep both platforms operational for users.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit

our website

to learn more about what we do at UNICEF.

For every child, the right to education

TERMS OF REFERENCE

Purpose of Activity/Assignment:

UNICEF's role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. Within UNICEF's Digital Impact Division (DID), the Digital Centre of Excellence (DCOE) works with partners and stakeholders at global, regional and country levels to implement, track and provide insights on the scale up Real time Monitoring (RTM) platforms for programmatic results.

Among the Real Time Monitoring (RTM) platforms supported by DCOE, RapidPro and InForm are deployed across UNICEF country offices as tools to support programme monitoring, community engagement and data collection at scale. RapidPro is a UNICEF digital public good that enables country offices to design and run two-way messaging services over SMS, WhatsApp and other channels. It is used across sectors for purposes such as community feedback, behaviour change communication, service delivery monitoring and emergency communication.

InForm is a centrally contracted mobile data collection and survey platform that allows country offices and partners to design forms, collect data online and offline, and analyse results through dashboards. It supports household surveys, facility assessments, monitoring visits and other structured data collection across programme areas.

The Digital Centre of Excellence seeks a RapidPro and InForm Community Manager to sustain an active, informed and well documented user community for both platforms. The Community Manager will manage community engagement, maintain the knowledge base and documentation on which country offices rely, provide second level user support, and carry out the routine administration required to keep both platforms operational for users.

Scope of Work:

Manage and grow the RapidPro and InForm user community

Maintain and expand product resources

Support product management and evolution

Provide ongoing user support and platform monitoring

How can you make a difference?

If you would like to know more about this position, please review the Terms of Reference here:

TOR Technology for Development RapidPro & InForm TMS Text.pdf

To qualify as an advocate for every child you will have:

Minimum requirements:

Education:

Bachelor’s degree in English, Journalism, Communications or related field

Experience

Five years of professional experience in communication and writing for an external audience

Experience producing detailed technical product documentation

Education/work experience in engineering/technical fields

Experience working with and building open-source communities

Experience using and deploying T4D and other T4D tools.

Language Requirements:

Outstanding writing skills in the English language with demonstrated ability for logical and analytical writing as well as ‘de-jargoning’ technical language for a wider audience

Knowledge/Expertise/Skills:

Strong working knowledge of RapidPro and Inform and or other digital public goods

For every Child, you demonstrate Care

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter:

UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children.

The UNICEF family is committed to include everyone

, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage

Accessibility UNICEF

. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Qualified candidates are invited to submit the following documents via the online recruitment portal (Talent Management System):

An up-to-date TMS profile and curriculum vitae (CV)

Cover letter (max. 2 pages) describing relevant experience.

A separate financial proposal

Financial proposal Technology for Development RapidPro.docx

Remarks:

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Additional information about working for UNICEF can be found

here

.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

Summary by Impactpool

UNICEF is seeking a RapidPro and InForm Community Manager to enhance user engagement and maintain documentation for these platforms. The role involves managing community interactions, providing user support, and ensuring the operational efficiency of the platforms. The ideal candidate will have a background in communication, technical documentation, and experience with open-source communities. This position is remote and part of UNICEF's Digital Impact Division in Nairobi, Kenya.

Candidate Requirements:

Bachelor’s degree in English, Journalism, Communications or related field

Five years of professional experience in communication and writing

Experience producing detailed technical product documentation

Education/work experience in engineering/technical fields

Experience working with open-source communities

Experience using T4D tools

Outstanding writing skills in English

Strong knowledge of RapidPro and InForm

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Consultancy - Technology for Development RapidPro & InForm Community Engagement Consultant,Digital Impact Division, Nairobi, Kenya, 12 Months (Remote)

UNICEF - United Nations Children’s Fund

Remote | Nairobi

International

Consultant - Contractors Agreement level

Speaks English

Apply