Back to jobs

Job in Kenya

Business Processing & Compliance Officers

Britam Nairobi , Kenya Type not specified Posted 2026-08-20

CountyNairobiCityNairobiContractType not specifiedPosted2026-08-20Close dateNot specifiedExperience4 yearsSourceOpened Career Kenya

business processingcompliance officerinsuranceclaims processingpolicy administrationnairobibritamcustomer servicefull timemid levelretailcall_center

Use AI for this job

AI summary

Britam is hiring Business Processing & Compliance Officers in Nairobi to support policy processing, claims, endorsements, reimbursements, data quality, and compliance. Candidates need a business-related degree, 4–6 years of experience, and insurance knowledge. The role involves reporting, client data maintenance, and customer service support.

Processing of policies, claims, endorsements, and reimbursements
Bachelor’s degree in a business-related field required
4–6 years’ experience in a similar position required
Insurance regulatory and product knowledge needed
Based in Nairobi, Kenya

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

Required4+ years of relevant experienceThe job post includes a minimum experience signal.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in retail, call_center, internshipThe tags and summary point to skills connected with this role.
RequiredAvailability to work in NairobiThe vacancy is associated with this location.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
VerifyID or passport only after verifying the employer

Application tips for this job

Place your strongest Business Processing & Compliance Officers evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Britam and the role in Nairobi.
Add concrete examples related to retail, call_center, internship, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

Opened Career Kenya
Original source link available
Application method is clear
Deadline not specified

No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

What experience makes you a strong fit for this Business Processing & Compliance Officers role in retail, call_center?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Nairobi under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research Britam before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Nairobi Retail jobs in Kenya More jobs from Opened Career Kenya Internships in Kenya

Use AI to apply better

After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.

Check my role fit Tailor my CV for this job Generate cover letter / employer message

Original source description

2026-08-20
Nairobi
,
Kenya
Expiration date
2026-10-19
4 Years
Gender
Both
Qualification
Diploma
Job Description

Job Purpose

Co-ordinate activities and support services within the Business Processing and compliance maintaining prompt, efficient and effective operational support.
Key

Responsibilities

Process all policies new and renewal as per SLA and within the set guidelines.
Preparation of data upload files- Benefit set up and Member upload files and ensure set up of correct

Benefits

for each corporate schemes and Retail policies.
Process all claims from service providers, sort out invoices with reconciliations issues shared by finance (stuck invoices within the process, resubmissions).
Process all reimbursements as per SLA.
Process all endorsements as per SLA.
System testing, validation and continuous innovation on processes and training of colleagues as required from time to time.
Performing Quality assurance on captured claims ensuring reduced reconciliation challenges and that business does not suffer any loss from fraudulent claims.
Ensure customer data quality and compliance is maintained across all operations as required.
Schemes reconciliation and maintenance of client data – Data reconciliation for Renewals and New Business policies.
Master policy creation and conversation for new retail policies.
Processing of retail policies and advising finance on receipt and allocation of premiums for retail policies booked.
Preparation and request of medical cards within set TAT and maintaining clear records on requested and issued cards to clients.
Preparation and presentation of departmental and business reports – Daily and Monthly reports.
Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters implementing customer

Experience

strategy for the company.
Perform any other duties as may be assigned from time to time.
Knowledge,
and qualifications required:
Bachelor’s degree in a business-related field
At least 4-6 years’
in a similar position
Progress in Professional qualification in Insurance (ACII, FLMI or IIK)
Computer Literate; emphasis on Microsoft Office and EDMS.
Technical/ Functional competencies:
Knowledge of insurance regulatory

Requirements

Knowledge of insurance products
Good communication and customer service skills.
Should possess functional knowledge, be result oriented and have problem solving skills.
Consistency in adherence to the application of established policies, processes, procedures and
tools in achieving compliance requirements, optimal efficiency, and resource utilization.
Interpersonal skills to effectively communicate with and manage expectations (internal) and other
stakeholders who impact performance.
Self-empowerment to enable development of open communication, teamwork and trust that are
needed to support performance and customer-service oriented culture.
Ability to take initiative/responsibility to ensure that daily duties, routines and related additional
tasks are completed timely.

Source and provenanceSource: Opened Career Kenya. Last checked: 2026-08-21.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.