Business Development & Operations Lead
AI summary
Kijani Holdings Limited is hiring a Business Development & Operations Lead in Nairobi to drive growth, build strategic partnerships, and oversee retail and service operations. The role requires a Bachelor's degree and 7+ years of combined business development and operations experience, with full-time office hours.
- Full-time role based in Nairobi with office hours 8 to 5
- Reports to the Director of Operations in the construction sector
- Requires a Bachelor's degree and 7+ years of relevant experience
- Focus on strategic growth, partnerships, and operational efficiency
- Involves cross-functional work with Finance, HR, Procurement, IT, and Sales
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Business Development & Operations Lead evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kijani Holdings Limited and the role in Nairobi.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Business Development & Operations Lead role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kijani Holdings Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Business Development & Operations Lead
- Kijani Holdings Limited
- Management & Business Development
- Today
- Easy apply
- New
- Featured
- Nairobi
- Full Time
- Construction
- Confidential
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- Job summary
- The role also oversees day-to-day operational performance, ensuring that teams meet business, customer service, compliance, and efficiency standards.
- Min Qualification:
- Bachelors
Experience
- Level:
- Mid level
- Length:
- 7 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Nairobi, Kenya
- Job descriptions &
- 7–10+ years of combined
- in business development, sales, or operations management, including at least 3 years in a leadership role.
- Proven track record of generating significant new business and forming strategic partnerships.
- in retail, travel, hospitality, FMCG or wellness sectors is a strong advantage; familiarity with airport operations is highly valued.
- managing multi-location or retail outlets will help ensure operational readiness of expansions.
- Skills
- Strategic & Commercial Acumen
- Sales & Marketing Expertise
- Negotiation & Relationship Management.
- Operations Management
- Leadership & Project Management.
- Tech Savvy
- Log In and Apply
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- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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Requirements
Company: Kijani Holdings Limited
Reports To: Director of Operations
Employment: Full-Time
Role Summary
The Business Development & Operations Lead is responsible for growing the business while ensuring that all outlets operate efficiently and consistently. The role focuses on identifying new business opportunities, developing strategic partnerships, driving sales and marketing initiatives, and supporting the expansion of products and services.
The role also oversees day-to-day operational performance, ensuring that teams meet business, customer service, compliance, and efficiency standards. It works closely with Finance, HR, Procurement, IT, and Sales to improve processes, address operational gaps, introduce new ideas, and turn viable opportunities into profitable business initiatives
Key
Responsibilities
- Strategic Growth & Revenue:
- Develop and execute sustainable growth strategies.
- Identify new markets, customer segments, products/services, and partnerships that increase revenue and profitability.
- Partnership Development
- Forge and manage strategic alliances with airlines, travel agencies, and other partners to expand sales channels.
- Lead complex negotiations and close deals that support expansion goals.
- Market Intelligence & Planning
- Conduct market research and competitive analysis to pinpoint trends, pricing, and positioning.
- Build detailed business cases and financial models for new initiatives.
- Contribute insights and forecasts for long-term strategic planning.
- Marketing & Customer Acquisition
- Lead the marketing and digital strategy to grow customer awareness and demand. This includes managing digital campaigns, promotions, and branding to drive customer acquisition, conversion and retention.
- Use data and customer feedback to continuously optimize the acquisition funnel and marketing ROI.
- Operational Leadership
- Oversee all retail and service operations across locations.
- Ensure outlets meet commercial and service standards and comply with SOPs, safety, and airport regulations.
- Monitor performance metrics (sales, customer satisfaction, efficiency) and quickly address operational issues.
- Process Improvement & Quality
- Establish, document, and enforce best practices and SOPs.
- Identify bottlenecks (in workflows, inventory, staffing, etc.) and champion solutions such as automation or lean processes.
- Promote continuous improvement culture by regularly reviewing outlet performance, conduct audits, and ensure corrective actions are taken promptly.
- Innovation & New Initiatives
- Maintain a pipeline of innovative ideas and projects.
- Pilot-test new products, services, or business models (e.g. digital sales channels or wellness packages) before full rollout.
- Encourage teams to generate revenue-driving ideas.
- Track the progress of pilot projects and scale those that meet performance criteria.
- Cross-Functional Collaboration
- Work closely with finance, HR, procurement, IT, retail sales, and shop managers to implement business initiatives without duplicating efforts.
- Ensure that any new product launches or expansions are operationally ready.
- Align sales goals with operational capacity and budget constraints.
- Qualifications &
Education
Bachelor’s degree in Business Administration, Sales & Marketing, Project Management, or related field