Branch Operations Manager (Wote Branch)
AI summary
I&M Bank is hiring a Branch Operations Manager for its Wote Branch to oversee daily branch operations, ensure compliance with KYC and operational guidelines, manage operational risk, supervise front and back office, and drive cross-selling of bank products. The role requires a business-related bachelor's degree, at least 5 years of relevant experience, CPA (K) or ACCA, and membership of AKIB or equivalent. Applications should be submitted via the I&M Bank portal at imbank.myadrenalin.com.
- Branch Operations Manager role at I&M Bank Wote Branch
- Requires bachelor's degree in a business-related field
- At least 5 years relevant experience needed
- CPA (K), ACCA or equivalent required
- Member of AKIB or equivalent professional body
- Apply online via imbank.myadrenalin.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in entregador, finance, operations managementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Branch Operations Manager (Wote Branch) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to I&M Bank and the role in Not specified.
- Add concrete examples related to entregador, finance, operations management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Branch Operations Manager (Wote Branch) role in entregador, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research I&M Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.
Roles & Responsibilities
- Approve new accounts in line with KYC procedures.
- Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
- Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.
- Manage operational risk and ensuring compliance with controls.
- Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
- Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified.
- Proactively monitor accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines.
- Review Inter Branch transactions report and ensure that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly.
- Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames.
- Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
- Supervise front office and Back-office operations to ensure quick turnaround time on service delivery.
- Manage efficient, timely and accurate processing of customer enquiries and complaints.
- Cross-sell the Bank’s products and services.
- Person Specifications:
- Bachelor’s degree in a Business related field from a recognized institution.
- At least 5 years relevant experience.
- CPA (K), ACCA or its equivalent.
- Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
- Excellent communication and interpersonal skills.
- Excellent problem solving and decision-making skills.
- Excellent change management and people management skills.
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified? Go to
- I&M Bank on imbank.myadrenalin.com
- to apply
- Build your CV for free.
- Download in different templates.