Branch Manager - Utawala

• Branch Manager - Utawala
• Phoenix Capital Limited
• Management & Business Development
• 2 months ago
• Easy apply
• Nairobi
• Full Time
• Banking, Finance & Insurance
• Confidential
• Share link
• Share on WhatsApp
• Share on LinkedIn
• Share on Facebook
• Share on Twitter
• Share via SMS
• Job summary
• Phoenix Capital Limited is looking for a suitable, passionate, and qualified individual to fill the position of Branch Manager
• Min Qualification:
• Bachelors

Experience

• Level:
• Mid level
• Length:
• 5 years
• Language Requirement:
• English
• Working Hours:
• Full Time - 8 to 5
• Applicant
• Location:
• Kenya
• Job descriptions &
• and Relationship Management
• Champion customer satisfaction by ensuring prompt,
• professional service and effective issue resolution.
• Foster strong customer relationships to enhance retention,
• loyalty, and cross-selling opportunities.
• Oversee credit and loan approval processes to ensure
• compliance and customer satisfaction.
• Ø
• Operational Excellence
• Ensure smooth and efficient branch operations while
• maintaining compliance with company policies and regulatory standards.
• Drive continuous improvement in sales processes, reporting
• accuracy, and staff capability.
• Participate in strategic discussions with higher management
• on performance, growth, and market opportunities.
• Handle other tasks and special projects as assigned.
• Other tasks/projects as assigned.
• Summary of Qualifications:
• A minimum of 5 years of microfinance experience,
• in computer skills preferably spread sheets and understanding loan
• management apps, keen to details, implementation, follow-up and results
• oriented.
• Your
• application must include a covering letter highlighting relevant
• and
• key achievements, a detailed CV, a daytime phone contact, valid email address
• and the names and telephone contacts of three professional referees.
• When Needed;
• Immediately
• Log In and Apply
• Important safety tips
• Do not make any payment without confirming with the BrighterMonday Customer Support Team.
• If you think this advert is not genuine, please report it via the Report Job link below.
• Report Job

Requirements

• ROLE PROFILE: BRANCH MANAGER.
• You will be responsible for
• managing resources, staff, developing and attaining sales goal. Delivering
• customer service, maintaining a healthy portfolio, implement strategies on
• penetration of business segments, markets and growing the branch revenue.
• Roles and

Responsibilities

• Ø
• Sales and Business Development
• Actively promote the company’s products and services,
• consistently meeting and exceeding individual and branch sales targets.
• Develop and execute branch-level sales strategies to drive
• new business acquisition and market share growth.
• Build and maintain relationships with key clients, partners,
• and local businesses to generate leads and referrals.
• Identify and pursue new business opportunities through
• networking, community engagement, and market research.
• Ensure all branch team members are motivated, trained, and
• aligned with sales objectives and KPIs.
• Ø
• Performance Management
• Lead and manage overall branch performance in sales,
• collections, PAR (Portfolio at Risk), and operational efficiency.
• Set, monitor, and track branch sales and collection goals;
• analyze performance reports to implement corrective actions when needed.
• Oversee budgets, forecasts, and financial reporting to
• ensure profitability and sustainability.
• Collaborate with senior management to align branch
• objectives with company-wide sales goals.
• Ø
• Team Leadership
• Recruit, train, and develop a high-performing sales and
• collections team.
• Provide coaching, motivation, and ongoing performance
• feedback to ensure consistent achievement of individual and team KPIs.
• Delegate
• effectively to optimize team
• productivity and efficiency.
• Ø
• Customer