Clinical Coordinator (Front Desk) - Locum
AI job insight
Penda Health is hiring a Clinical Coordinator (Front Desk) on a locum basis for its Nairobi medical centres. The role focuses on welcoming patients, managing front desk operations, coordinating appointments, handling billing and insurance, and ensuring smooth patient flow in a fast-paced healthcare setting. Working hours are 8 to 5, with English language proficiency required.
- Locum front desk healthcare coordination role with structured 8-to-5 hours
- Work across Penda Health's 20 medical centres serving Nairobi, Kiambu, and Kajiado
- Key duties include patient registration, billing, insurance verification, and appointment management
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Penda Health is hiring a Clinical Coordinator (Front Desk) on a locum basis for its Nairobi medical centres. The role focuses on welcoming patients, managing front desk operations, coordinating appointments, handling billing and insurance, and ensuring smooth patient flow in a fast-paced healthcare setting. Working hours are 8 to 5, with English language proficiency required.
- Locum front desk healthcare coordination role with structured 8-to-5 hours
- Work across Penda Health's 20 medical centres serving Nairobi, Kiambu, and Kajiado
- Key duties include patient registration, billing, insurance verification, and appointment management
- Requires strong customer service, attention to detail, and healthcare front desk experience
- English language requirement and applicants must be based in Kenya
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
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- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Clinical Coordinator, Front DeskThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Clinical Coordinator (Front Desk) - Locum evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Penda Health and the role in Nairobi.
- Add concrete examples related to call_center, Clinical Coordinator, Front Desk, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
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Interview preparation
- What experience makes you a strong fit for this Clinical Coordinator (Front Desk) - Locum role in call_center, Clinical Coordinator?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Penda Health before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
P
Clinical Coordinator (Front desk) - Locum
Penda Health
Medical & Pharmaceutical
Today
New
Nairobi
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
About Us Penda Health is an award-winning, innovative healthcare company dedicated to delivering high-quality, compassionate, and trustworthy care to every patient we serve. Our vision is for everyone in Africa to have healthcare they can trust — care that is accessible, reliable, and centered on people. Today, our team of 500+ passionate professionals proudly operates 20 Medical Centres across Nairobi, Kiambu, and Kajiado Counties, offering a wide range of outpatient and diagnostic services that bring The Penda Way to life every day. At Penda, we are building a culture where our people grow, our patients feel valued, and our communities thrive — because we’re Here When It Matters.
Role Summary The Clinical Coordinator will serve as the first point of contact at the Medical Centre, playing a key role in delivering a warm, efficient, and professional patient experience. The role holder will be responsible for coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation processes. Working closely with clinical and support teams, the Clinical Coordinator will help manage patient inquiries, appointments, and wait times while upholding Penda’s service standards, values, and culture. This role requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.
Key Responsibilities
- Welcome patients warmly and provide a positive, professional experience.
- Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
- Coordinate with clinical and support teams to ensure smooth patient visits.
- Manage wait times and keep patients informed about delays.
- Register patients, take consent and verify medical benefits accurately.
- Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols.
- Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
- Manage appointments, petty cash, and relevant reporting.
- Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
- Maintain a pleasant, organized, and efficient front desk environment.
- Perform any other assigned tasks aligned to Front Desk operations and patient experience standards.
- Key Qualifications & Attributes
- Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
- At least 1 year of experience in a customer-facing/front desk or reception role
- Proven customer service and people skills, with experience working directly with clients or patients
- Fluent in English and Swahili, with strong verbal and written communication skills
- Basic computer literacy, good typing skills and the ability to use digital systems
- Strong attention to detail with the ability to multitask in a fast-paced environment
- Excellent organizational and time-management skills
- Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
- Pleasant, professional demeanour with a positive attitude
- About Us Penda Health is an award-winning, innovative healthcare company dedicated to delivering high-quality, compassionate, and trustworthy care to every patient we serve. Our vision is for everyone in Africa to have healthcare they can trust — care that is accessible, reliable, and centered on people. Today, our team of 500+ passionate professionals proudly operates 20 Medical Centres across Nairobi, Kiambu, and Kajiado Counties, offering a wide range of outpatient and diagnostic services that bring The Penda Way to life every day. At Penda, we are building a culture where our people grow, our patients feel valued, and our communities thrive — because we’re Here When It Matters.
- Role Summary The Clinical Coordinator will serve as the first point of contact at the Medical Centre, playing a key role in delivering a warm, efficient, and professional patient experience. The role holder will be responsible for coordinating front desk operations, supporting smooth patient flow, and ensuring accurate registration, billing, and documentation processes. Working closely with clinical and support teams, the Clinical Coordinator will help manage patient inquiries, appointments, and wait times while upholding Penda’s service standards, values, and culture. This role requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced healthcare environment.
Key Responsibilities
- Welcome patients warmly and provide a positive, professional experience.
- Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
- Coordinate with clinical and support teams to ensure smooth patient visits.
- Manage wait times and keep patients informed about delays.
- Register patients, take consent and verify medical benefits accurately.
- Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols.
- Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
- Manage appointments, petty cash, and relevant reporting.
- Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
- Maintain a pleasant, organized, and efficient front desk environment.
- Perform any other assigned tasks aligned to Front Desk operations and patient experience standards.
- Key Qualifications & Attributes
- Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
- At least 1 year of experience in a customer-facing/front desk or reception role
- Proven customer service and people skills, with experience working directly with clients or patients
- Fluent in English and Swahili, with strong verbal and written communication skills
- Basic computer literacy, good typing skills and the ability to use digital systems
- Strong attention to detail with the ability to multitask in a fast-paced environment
- Excellent organizational and time-management skills
- Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
- Pleasant, professional demeanour with a positive attitude
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