Job in Kenya
Associate, Cards Dispute Management
CountyNairobiCityNairobiContractFull TimePosted2026-08-30Close dateNot specifiedExperience1 yearSourceMyJobMag Kenya
cards dispute managementbankingvisa mastercard disputesnairobifull timeassociate levelfinancial servicesdispute analystcall_centerinternshipDispute ManagementCards Operations
AI summary
I&M Bank is hiring an Associate, Cards Dispute Management in Nairobi to handle card issuing and acquiring disputes in line with VISA and MasterCard rules. The role involves investigating financial disputes, engaging internal and external stakeholders, tracking reconciliation exceptions, and ensuring timely scheme reporting and settlement postings. A bachelor’s degree in Business, Banking or a related field and at least one year of relevant experience are required.
- Single clearly defined role within I&M Bank’s cards dispute function
- Focus on VISA and MasterCard dispute rules and bank operational procedures
- Requires bachelor’s degree in Business, Banking or related field
- Minimum one year relevant experience required
- Based in Nairobi with full-time employment
- Direct application link provided via I&M Bank careers portal
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Dispute ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Associate, Cards Dispute Management evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to I&M Bank and the role in Nairobi.
- Add concrete examples related to call_center, internship, Dispute Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Associate, Cards Dispute Management role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research I&M Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
- Associate, Cards Dispute Management
- Job Type
- Full Time
- Qualification
- BA/BSc/HND
Experience
- 1 year
- Location
- Nairobi
- Job Field
- Banking
- Required:
- At Least one (1) year relevant experience.
- Competencies:
- Planning & Organizational skills.
- Analytical skills and attention to detail.
- Strong oral and written communication skills.
- Interpersonal skills to manage stakeholders at all levels.
- Ethics and integrity.
- Excellent judgment and analytical abilities and impeccable integrity.
- Strong commercial awareness and an ability to connect to business goals.
- in Business Continuity Planning and Disaster recovery.
- Risk management skills.
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified? Go to
- I&M Bank on imbank.myadrenalin.com
- to apply
- Build your CV for free.
- Download in different templates.
Job Purpose
The role holder is responsible for handling Card Issuing and acquiring business disputes as per VISA and MasterCard Rules and Regulations and existing Bank Operational procedures.
Roles & Responsibilities
Key
Responsibilities
- Investigate and initiate financial disputes raised by internal and external bank clients as mandated by scheme rules and procedures.
- Follow up on disputes process as per the scheme (Mastercard and VISA) manuals to manage correct resolution with no financial loss is experienced.
- Collecting evidence, determination of the validity of a dispute and based on findings making decisions and engagement of key stake holders’ merchants and banks clients.
- Internal Stakeholder (branches, Call Center, and Complaints Handling Unit) Engagement with an aim of ensuring that dispute management is understood, and correct procedures are appropriately followed when raising the complaints.
- Tracking card disputes raised and received from other banks.
- Review of Outstanding Card Reconciliation Exceptions to ensure no outstanding reconciliation items beyond SLA.
- Analyze card related disputes to identify thematic issues that could portray fraudulent attack for reporting/escalation. Work closely with the card fraud monitoring team on the same.
- Ensure timely submission of monthly reports to the bank stakeholders, regulators, and quarterly reports submission to the Card Schemes.
- Processing of incoming and outgoing files from Card schemes portals into/from the bank Card management system within the set SLAs.
- GL and Loyalty file generation for processing into the core banking systems.
- Ensuring all card scheme settlement obligations are posted in core banking and remittances sent to Visa and Mastercard settlement banks.
- Upskilled to ensure that analyst keeps up with scheme mandated rules which enhances the ability to manage both external and internal stakeholders.
- Academic Qualifications:
- Bachelor’s Degree in Business, Banking or related field.
- Work
Source and provenanceSource: MyJobMag Kenya. Last checked: 2026-09-03.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.