Application Support Analyst, Integrations
AI summary
Standard Bank Group is seeking an Application Support Analyst for Integrations to serve as the primary technical authority for the hybrid integration landscape, including IBM MQ, DataPower, API Gateway, and CP4I on OpenShift. The role focuses on proactive reliability, rapid incident resolution within strict SLAs, root cause analysis, and automation of operational workflows. Candidates need 3-4 years of experience in middleware, API management, and production support.
- Primary technical authority for IBM MQ, DataPower, API Gateway, and CP4I on OpenShift
- 3-4 years experience in middleware and integration platform support required
- 24/7 on-call production support for mission-critical integration platforms
- Shift from reactive firefighting to proactive reliability and automation
- Preferred certifications in CP4I, API Gateway, IBM MQ, DataPower, Kubernetes, and OpenShift
- Experience with CI/CD pipelines, RCA, zero-downtime deployments, and DR planning required
AI job guide
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AI salary guide
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Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, part_time, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Application Support Analyst, Integrations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Standard Bank Group and the role in Not specified.
- Add concrete examples related to security, part_time, seguranca, ideally with measurable outcomes or clear responsibilities.
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Source and safety check
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
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- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Original source description
The Production Support Engineer serves as the primary technical authority for the organization's hybrid integration landscape, encompassing IBM MQ, DataPower, API Gateway, and the broader CP4I platform on OpenShift.
To build, maintain, and sustain a resilient, high-performance hybrid integration landscape (IBM MQ, DataPower, API Gateway, and CP4I on OpenShift) by shifting the operational paradigm from reactive firefighting to proactive reliability. This is achieved through the rapid restoration of critical services within strict SLAs, the permanent elimination of root causes via rigorous RCA and defect remediation, and the systematic automation of operational workflows to reduce toil.
Qualifications
Type of Qualification:
First Degree
Field of Study:
Computer Science, Information Technology, Software Engineering, or a related technical field.
Any of the below professional/Technical Certifications (Preferred)
IBM Cloud Pak for Integration (CP4I) Administration
API Gateway certifications (e.g., IBM API Connect Certified Administrator, Apigee Certified Engineer, or AWS Certified API Developer)
IBM Certified Solution Developer – IBM MQ or IBM DataPower Gateway
IBM Certified Administrator – IBM MQ or IBM DataPower Gateway
DevOps-related certifications (e.g., Docker Certified Associate, Jenkins Engineer, or HashiCorp Certified: Terraform Associate)
Certified Kubernetes Administrator (CKA)
Red Hat Certified Specialist in OpenShift Administration (EX280) or Red Hat Certified Engineer (RHCE)
Experience
- Required
- 3-4 years
- Middleware & Integration Platforms: Hands-on
- administering and supporting IBM MQ and IBM DataPower Gateway in high-volume production environments.
- API Management: Proven
- managing and troubleshooting API Gateways (IBM API Connect, Apigee, or equivalent), including policy configuration, security enforcement (OAuth, JWT, mTLS), rate limiting, and developer portal administration.
- Cloud Pak for Integration (CP4I): Hands-on
- administering and supporting IBM Cloud Pak for Integration components, including platform installation, lifecycle management, and integration with underlying OpenShift infrastructure.
- Production Support: Proven track record of providing 24/7 on-call production support for mission-critical integration platforms, with demonstrated ability to diagnose and resolve incidents under pressure within stringent SLAs
- CI/CD Pipelines: Hands-on
- building and maintaining CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps, or equivalent) for automated deployment of integration assets and platform configurations.
- Root Cause Analysis:
- conducting formal Root Cause Analyses (RCAs) for major incidents, including documenting technical findings, collaborating with development teams on code fixes, and tracking remediation to closure.
- Change & Release Management: Demonstrated
- executing complex zero-downtime deployments, firmware upgrades, and emergency hotfixes in production environments, including thorough pre- and post-validation and rollback planning.
- Performance Tuning: Demonstrated
- conducting capacity planning, performance benchmarking, and tuning of middleware and API platforms to optimize throughput, latency, and resource utilization.
- Cross-functional Collaboration: Strong
- collaborating with development, infrastructure, networking, and security teams to drive end-to-end incident resolution and platform improvements.
- Disaster Recovery (DR): Proven
- designing, testing, and executing DR and failover drills to validate RTO/RPO targets.
- Additional Information
- Behavioural Competencies:
- Checking Things
- Documenting Facts
- Embracing Change
- Managing Tasks
- Taking Action
- Team Working
- Upholding Standards
- Technical Competencies:
- Application Support
- Availability Management
- Business Continuity and Disaster Recovery Planning
- Continuous Deployment
- Database Administration
- Network Security Monitoring
- Project Management (Project Mgmt)
- Stakeholder Management
- Testing (unit, regression, integration)
- Trouble Shooting
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified? Go to
- Standard Bank Group on www.standardbank.com
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