Back to jobs
Job in Kenya

Airport Representative Officer

Sarova Hotels, Resorts & Game Lodges Kenya Full Time Posted 2026-09-09
Apply at source

Related job searches

Customer Service Jobs In KenyaMore jobs from MyJobMag KenyaAI CV builder for Kenya jobsCV format KenyaJob application letter Kenya
CountyNairobi CountyCityNot specifiedContractFull TimePosted2026-09-09Close dateNot specifiedExperience2 yearsSourceMyJobMag Kenya
airport representativehospitalitycustomer serviceNairobifull timeSarova Hotelsguest transferstourismVIP assistancehotel operationshospitalitycall_center
Use AI for this job

AI summary

Sarova Hotels is hiring an Airport Representative Officer in Nairobi to welcome and assist arriving and departing guests, coordinate airport transfers, monitor flight schedules, escort VIPs and groups, and liaise with airport authorities and hotel teams. The role requires a diploma or degree in hospitality, tourism or a related field, at least two years of relevant experience, strong communication skills, and flexibility to work shifts, weekends and public holidays.

  • Full-time hospitality role based in Nairobi
  • Requires diploma or bachelor's degree in hospitality, tourism or related field
  • At least 2 years of hotel, airport, airline, travel or tourism experience needed
  • Must be flexible to work shifts, weekends and public holidays
  • Apply by email with CV before 20 September 2026

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required2+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in hospitality, call_center, part_timeThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Airport Representative Officer evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Sarova Hotels, Resorts & Game Lodges and the role in Not specified.
  • Add concrete examples related to hospitality, call_center, part_time, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • MyJobMag Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Airport Representative Officer role in hospitality, call_center?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Sarova Hotels, Resorts & Game Lodges before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Nairobi CountyJobs in Not specifiedHospitality jobs in KenyaMore jobs from MyJobMag Kenya

Use AI to apply better

After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.

Check my role fitTailor my CV for this jobGenerate cover letter / employer message

Original source description

  • Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
  • contact us
  • Sarova Hotels, Resorts & Game Lodges is not only one of the largest chains of hotels and lodges in Kenya and East Africa, it is also one of the most innovative, offering guests diverse experiences that are simply unforgettable.
  • Sarova Hotels, Resorts & Game Lodges currently has over a thousand rooms across ten hotels in East Africa, with a staff c...
  • Airport Representative Officer
  • Job Type
  • Full Time
  • Qualification
  • BA/BSc/HND
  • ,
  • Diploma

Experience

  • 2 years
  • Location
  • Nairobi
  • Job Field
  • Food, Beverage and Hospitality
  • Key
  • Diploma or bachelor’s degree in hospitality management, Tourism Management, Customer Service or a related field.
  • At least 2 years’
  • in a hotel, airport, airline, travel, or tourism environment.
  • Excellent verbal and written communication skills in English; knowledge of foreign languages is an added advantage.
  • Strong interpersonal and customer service skills.
  • Good knowledge of airport operations and Kisumu airport procedures is an added advantage.
  • Proficiency in Microsoft Office applications.
  • Ability to work shifts, weekends and public holidays exercising flexibility.
  • Valid Certificate of Good Conduct.
  • Key Competencies
  • High integrity, reliability and attention to detail.
  • Exceptional customer service orientation.
  • Strong planning and organizational skills.
  • Ability to remain calm under pressure.
  • Team player with a positive attitude.
  • Check how your CV aligns with this job
  • Method of Application
  • Send us your professional profile by
  • 20th September 2026
  • quoting “Airport Representative Officer” in the subject line to
  • sarovaimperial.recruitment@sarovahotels.com
  • Build your CV for free.
  • Download in different templates.

Responsibilities

  • Welcome arriving and departing guests in a courteous and professional manner.
  • Coordinate and oversee guest airport transfers, ensuring timely pickups and drop-offs.
  • Monitor flight schedules and communicate delays, cancellations or schedule changes to the hotel and transport team.
  • Escort VIPs, groups and individual guests while providing personalized assistance.
  • Liaise with airport authorities, airline staff, transport providers and hotel departments to ensure seamless guest movement.
  • Assist guests with luggage and provide information about hotel facilities, services and local attractions.
  • Resolve guest concerns promptly and professionally, escalating issues where necessary.
  • Maintain accurate records of airport transfers, guest arrivals, departures and daily activities.
  • Ensure all transportation arrangements meet the hotel’s service standards.
  • Uphold the hotel’s brand values and consistently deliver memorable guest experiences.
  • Qualifications and
Source and provenanceSource: MyJobMag Kenya. Last checked: 2026-09-16.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.