Account Manager
AI job insight
Tugende is hiring an entry-level Account Manager in Busia to manage client lifecycles and microfinance portfolios end-to-end. Responsibilities include client acquisition, loan vetting, CRM documentation, and client training on payment terms and asset insurance. Requires a Business Diploma, motorbike riding competence, and 1+ years of microfinance experience preferred.
- Full-time entry-level role based in Busia, Kenya
- Employer: Tugende, in the Sales & Marketing / microfinance sector
- Manages up to 200 active leases with full client lifecycle responsibility
Similar jobs
More roles you may want to review before you leave.AI summary
Tugende is hiring an entry-level Account Manager in Busia to manage client lifecycles and microfinance portfolios end-to-end. Responsibilities include client acquisition, loan vetting, CRM documentation, and client training on payment terms and asset insurance. Requires a Business Diploma, motorbike riding competence, and 1+ years of microfinance experience preferred.
- Full-time entry-level role based in Busia, Kenya
- Employer: Tugende, in the Sales & Marketing / microfinance sector
- Manages up to 200 active leases with full client lifecycle responsibility
- Requires a Business Diploma and motorbike riding competence
- 1+ years of microfinance experience preferred
- Deadline to apply: 26 October 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, no_experience, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in BusiaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Account Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tugende and the role in Busia.
- Add concrete examples related to sales, no_experience, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Others; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-26.
Source and safety check
- Others
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-26
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Account Manager role in sales, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Busia under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tugende before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Account Manager
Date Posted: 19/10/2026
Job Type: Full Time
Job Level: Entry
Employer: Tugende
Industry: Sales & Marketing
Salary: Open
Location: Busia
Country: Kenya
Deadline: 26/10/2026
Sales & Marketing Jobs, Tugende Jobs. Account Manager manages client accounts and microfinance operations, requires a Business Diploma, motorbike riding competence, and 1+ years microfinance experience preferred. Full-time role in Nairobi.
Job Purpose
The candidate in this position will be responsible for the end-to-end management of clients’ life cycles with the business, from client acquisition to completion or termination. The Account Manager will also be responsible for monitoring the performance of the portfolio. They will ensure that all responsibilities below are executed in alignment with related Policies.
The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.
Key Duties and Responsibilities
Customer Acquisition
Marketing and sensitizing customers about existing company products and services.
Acquisition of new clients (through stage visits, visiting business centers, repeat client engagements).
Maintaining a maximum of 200 active leases.
Sensitizing and driving cross-selling of additional products/ services according to the customer needs.
Vetting Clients and Guarantors
Conducting loan vetting of clients in alignment with the company Credit policy (Stage visits, Home visits, and guarantor visits).
Documentation and capturing of all vetting information in the CRM.
System Approval of all vetted Clients.
Training and Administration
Re-emphasise the initial training done by the Customer Relations Officer and take the clients once again through the following:
Terms and reference of the asset acquisition.
Responsibility of the guarantors and Tugende’s expectation of them in supporting the client.
Payment terms – Prepayments and its benefits, non-payment and related penalty, acceptable payment channels, and non-cash tolerance.
Re-emphasize Payment and the payment dates to avoid defaulting.
Educate and train clients about the Maisha Assets Insurance and how it works.
Enlighten clients on the reporting channels when their Assets have been stolen.
Update the system when the clients and guarantors have completed the training.
Advise clients on asset service schedules, health, and safety.
Ensure all clients have their KRA PIN and National ID captured under their profile on the system.
Disbursement
Inform clients about different payment channels and how the payments are made – Emphasize the
NO
Cash policy.
Emphasize the role of guarantors to ensure that payments are made on time.
Explain the agreement to the client, sign it off, and give the client a copy of the signed agreement for reference.
Loan Management
Follow up on clients through phone calls and physical visits, document the conversations on the staff App, and ensure that customers make their full down payment.
Contact clients and notify them of their overdue payments.
Initiating recovery actions for loans in default, including written-off loans in line with loan recovery policy guidelines and procedures.
Ensure that the client’s loan agreement is on file and easily accessed.
Timely customer complaint resolution.
Incident Management
Coordinate, escalate, and collaborate with the clients during any incident.
Impounding non-responsive clients.
Reporting and recording of all clients’ accident incidents.
Submitting clients’ documentation relating to insurance.
Support clients with assets impounded by any authority.
Support clients with mechanical breakdowns and follow up on stolen assets.
Ensure compliance with all the loan terms and conditions.
After Sales
Communicate new opportunities to potential clients.
Retention of existing clients – understanding their additional interests and checking if their objectives have been met.
Use of data, systems, and transparency
Record all customer interactions.
Document and keep records of all agreements made with customers.
Knowledge, experience, skills, and qualification
Diploma or equivalent in Business related course.
At least 1 year of experience in microfinance is preferred.
Unquestionable degree in integrity and transparency.
Motorbike Riding Competence is a MUST requirement for this position.
Excellent interpersonal skills – ability to connect with customers, colleagues and the community.
Highest degree of dependability and commitment.