Account Manager
AI summary
Tugende is hiring customer-focused Account Managers to manage the full client lifecycle including acquisition, onboarding, loan management, and after-sales support across multiple Kenyan locations. The role targets professionals with sales and financial-inclusion experience, requiring motorcycle riding competence and at least one year in microfinance or a related field.
- Manages up to 200 active leases and drives customer acquisition
- Field-based role across Busia, Eldoret, Kisumu, Machakos, Meru, Mombasa, Nakuru, and Thika
- Requires motorcycle riding competence and microfinance experience
- Covers client vetting, loan disbursement, portfolio management, and after-sales support
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Account Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tugende and the role in Not specified.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobOpenings.co.ke; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobOpenings.co.ke
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Account Manager role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tugende before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
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Account Manager Jobs in Kenya at Tugende
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Rolling Basis
Account Manager Jobs in Kenya at Tugende
Tugende
Busia , Eldoret , Kisumu , Machakos , Meru , Mombasa , Nakuru , Thika
Rolling Basis
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About This Opportunity
Job Overview
Tugende is seeking dynamic and customer-focused Account Managers to oversee the complete customer lifecycle, from client acquisition and onboarding to loan management and after-sales support. The successful candidates will build strong customer relationships, manage client portfolios, facilitate asset financing processes, and ensure clients receive exceptional support throughout their journey. This role is ideal for professionals with a passion for sales, customer service, and financial inclusion.
About Tugende
Tugende is a leading asset financing company dedicated to empowering entrepreneurs by providing access to productive assets through innovative financial solutions. The company is committed to delivering excellent customer experiences while upholding its core values of Integrity, Empathy, Teamwork, Continuous Growth, and Solution-Oriented Service.
Key
Responsibilities
- Customer Acquisition
- Promote Tugende's products and services to prospective clients.
- Identify and acquire new customers through field visits, business centres, and repeat client engagement.
- Manage a portfolio of up to 200 active leases.
- Identify customer needs and promote additional products and services.
- Client Vetting
- Conduct client, home, stage, and guarantor visits in line with company credit policies.
- Capture and maintain accurate client information within the CRM system.
- Process and approve qualified clients through the internal system.
- Client Training and Administration
- Educate clients on asset financing terms and conditions.
- Explain payment schedules, repayment channels, and the company's cashless payment policy.
- Train clients on insurance coverage, reporting procedures for stolen assets, and guarantor responsibilities.
- Update client records after successful training.
- Ensure clients' KRA PINs and National IDs are correctly captured in company records.
- Advise customers on asset maintenance, servicing, health, and safety practices.
- Loan Disbursement and Portfolio Management
- Guide clients through loan agreement signing and documentation.
- Explain available payment methods and repayment expectations.
- Monitor customer repayments through phone calls and field visits.
- Follow up on overdue accounts and initiate recovery procedures where necessary.
- Maintain accurate loan documentation and customer records.
- Resolve customer concerns promptly and professionally.
- Incident and Asset Management
- Coordinate support for customers experiencing accidents, theft, or mechanical breakdowns.
- Process insurance-related documentation.
- Assist clients with impounded assets and ensure compliance with loan terms.
- Document and report all incidents accurately.
- After-Sales Support
- Build long-term relationships with existing clients.
- Identify new business opportunities through customer referrals and repeat business.
- Maintain accurate records of all customer interactions and agreements.
- Qualifications and
Experience
- Diploma or equivalent qualification in a Business-related course.
- At least one (1) year of
- in microfinance or a related industry is preferred.
- Motorcycle riding competence is a mandatory requirement.
- High level of integrity, professionalism, and accountability.
- Strong customer relationship management skills.
- Excellent communication and interpersonal abilities.
- Required Skills
- Customer acquisition and relationship management.
- Sales and business development.
- Loan portfolio management.
- Credit assessment and client vetting.
- Negotiation and conflict resolution.
- CRM and record management.
- Problem-solving and decision-making.
- Time management and organization.
- Report writing and documentation.
- Ability to work independently and in the field.
- Why You Should Apply
- Joining Tugende provides an opportunity to build a rewarding career with a company focused on financial inclusion and entrepreneurship. You'll gain valuable
- in customer relationship management, sales, loan portfolio management, and asset financing while making a positive impact on local businesses and communities.
- Application Tips
- To improve your chances of securing an interview:
- Highlight your
- in customer service, sales, microfinance, or portfolio management.
- Clearly indicate your motorcycle riding competence and possession of a valid riding licence, if applicable.
- Showcase achievements related to customer acquisition, loan recovery, or client retention.
- Demonstrate your communication, relationship-building, and problem-solving skills.
- Tailor your CV to emphasize field operations, financial services, and customer engagement experience.
- Job Locations
- Successful candidates will be deployed to one of the following locations:
- Busia
- Eldoret
- Kisumu
- Machakos
- Meru
- Mombasa
- Nakuru
- Thika
- How to Apply
- Interested and qualified candidates should submit their applications through Tugende's online application portal before the position is filled.
- Application Method:
- https://docs.google.com/forms/d/e/1FAIpQLSe_5PMMc1BhR5Yy5RXJwNQYtHUwy54nyvEbp3_9bCYNnWbODw/viewform
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- Quick Info
- Type
- Job
- Company
- Tugende
- Location
- Busia , Eldoret , Kisumu , Machakos , Meru , Mombasa , Nakuru , Thika
- Deadline
- Rolling Basis
- Open until filled
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Requirements
- Bachelor's degree in relevant field
- 3+ years