Customer Experience Reliever
AI job insight
Ital Global Limited is recruiting a full-time Customer Experience Reliever to support patients and visitors, handle enquiries, registrations, appointments, complaints, and records. The role requires empathy and strict healthcare confidentiality, data-protection, and infection-control compliance. The listing header says Eldoret, while the job description states Nairobi.
- Full-time role with working hours listed as 8 to 5 and flexibility to cover assigned shifts.
- Serves as the first point of contact for patients and visitors in a healthcare facility.
- Requires strong communication, empathy, patience, data protection, and infection-control compliance.
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Ital Global Limited is recruiting a full-time Customer Experience Reliever to support patients and visitors, handle enquiries, registrations, appointments, complaints, and records. The role requires empathy and strict healthcare confidentiality, data-protection, and infection-control compliance. The listing header says Eldoret, while the job description states Nairobi.
- Full-time role with working hours listed as 8 to 5 and flexibility to cover assigned shifts.
- Serves as the first point of contact for patients and visitors in a healthcare facility.
- Requires strong communication, empathy, patience, data protection, and infection-control compliance.
- Diploma or bachelor’s degree in communication, public relations, customer service, or a related field.
- Customer service experience of 6–12 months is an added advantage.
- Application deadline: 30 October 2026.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, part_time, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in EldoretThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Reliever evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ital Global Limited and the role in Eldoret.
- Add concrete examples related to call_center, part_time, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-30.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-30
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Reliever role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Eldoret under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ital Global Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
I
Customer Experience Reliever
Ital Global Limited
Yesterday
New
Rest of Kenya (Eldoret)
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Position: Customer Experience Reliever
Sector:
Healthcare Facility
Location: Nairobi
Role Purpose
The Customer Experience Reliever will support frontline service delivery by serving as the first point of contact for patients and visitors. The role requires professionalism, empathy, and strict adherence to healthcare protocols, including patient confidentiality, data protection, and infection control standards.
This is a relief role and requires flexibility to cover shifts as assigned.
Key Responsibilities
- Serve as the first point of contact for patients and visitors at the facility.
- Receive, screen, and direct incoming calls, inquiries, and walk-in patients appropriately.
- Support patient registration, appointment coordination, and basic service guidance.
- Communicate clearly and professionally with patients while maintaining empathy and discretion.
- Address patient concerns and complaints promptly and escalate when necessary.
- Maintain accurate records and relay messages to clinical and administrative teams.
- Uphold patient confidentiality, data protection, and infection prevention protocols at all times.
- Support smooth daily operations by covering shifts as required and assisting where needed.
- Maintain a visible, professional presence within the facility.
- Perform other related duties as assigned by management.
- Key Competencies and Skills
- Strong verbal and written communication skills.
- High level of empathy, patience, and emotional intelligence.
- Professional appearance and conduct suitable for a healthcare environment.
- Ability to multitask and remain calm under pressure.
- Reliable, punctual, and flexible with work schedules.
- Basic computer skills, including Microsoft Office.
- Minimum Requirements
- Diploma or Bachelor’s degree in Communication, Public Relations, Customer Service, or a related field.
- 6 months to 1 year customer service experience is an added advantage.
- Prior experience in a healthcare or service-oriented environment is desirable.
- Previous exposure to a hospital, clinic, or medical service environment will be an added advantage.
- Compensation
- Training Rate:
- Ksh 500 per day.
- Relieving Rate:
- Ksh 800 per day.
- Payment is made
- at the end of each month
- based on the days worked.
- Interested candidates who meet the above qualifications are required to send their updated CV to .
- [email protected]
- Subject Line:
- Customer Experience Reliever
- Deadline:
- 30th October 2026
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