Front Desk Agent
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Full-time entry-level Front Desk Agent role at Kempinski Hotels in Nairobi. Responsible for guest check-in/out, reservations, payments and coordinating with housekeeping. Requires a qualification in Hospitality Management or related field.
- Full-time on-site front desk role at Kempinski Hotels in Nairobi
- Handle guest check-in/check-out, reservations, room assignments and payments
- Coordinate with housekeeping on room status and special requests
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Full-time entry-level Front Desk Agent role at Kempinski Hotels in Nairobi. Responsible for guest check-in/out, reservations, payments and coordinating with housekeeping. Requires a qualification in Hospitality Management or related field.
- Full-time on-site front desk role at Kempinski Hotels in Nairobi
- Handle guest check-in/check-out, reservations, room assignments and payments
- Coordinate with housekeeping on room status and special requests
- Requires a qualification in Hospitality Management or Front Office Operations
- Application deadline: 18/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Desk Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kempinski Hotels and the role in Nairobi.
- Add concrete examples related to hospitality, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-18.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-18
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Desk Agent role in hospitality, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kempinski Hotels before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Front Desk Agent
Date Posted: 12/10/2026
Job Type: Full Time
Job Level: Entry
Employer: Kempinski Hotels
Industry: Administration
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 18/10/2026
Administration Jobs, Kempinski Hotels Jobs. Responsible for welcoming guests, managing check-in and check-out procedures, handling reservations and room assignments, responding to guest inquiries, managing telephone calls and correspondence, processing payments, maintaining accurate guest records, coordinating with housekeeping and other departments. Requires a relevant qualification in Hospitality Management, Front Office Operations, or a related field. The position i sbased in Nairobi and requires on-site work.
Key Responsibilities
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA standards.
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaint.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room reservation procedures.
- Maintain the neatness of his/her working area.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications
- Kenyan citizen
- Certification in Front Office Operations.
- 2 to 3 years’ experience as a Receptionist, Guest Relation Officer in an international 5-star hotel preferably.
- Experience as a telephone operator at an international 5-star hotel
- Presentable, well-spoken individual
- English – excellent oral and written skills.
- Excellent grooming skills and must be well versed in professional and personal etiquette.
- Additional foreign language – beneficial
- Advanced knowledge in Microsoft Office (Word, Excel and PowerPoint) and Opera.
- Ability to work as part of a team.
- Good welcoming/communication skills, Friendly and caring attitude, Flexibility in the scheduling and Customer service orientation